Lynn Crewse Email & Phone Number

Serving as principal liaison between Clover Telecom and major service agreement accounts. Advise on current and future support criteria including field dispatch and internal technical support requirements. In process of negotiating with strategic account for long term solution to annual service agreement equipment shortage. Targeting future business case.

Greater Chicago Area

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Naperville, IL

Managed and maintained compliance with annual $5M service agreement contracts.Maintained 100% results on KPI quarterly performance incentive for over 7 years above service contract revenue.Assembled/designed/presented account status reports for customer facing monthly meetings for 14 years.

Naperville, IL

Drove strategic management of cross-departmental collaboration, scheduling, and resource allocation. Directed implementation of efficient budget mechanisms for telephone switching equipment installation and implementation.

Prepared and produced department schedule and annual budget. Produced performance reporting for 30-member technical support team for new department.PLC and MMI programming and implementation

Westmont, IL

Cultivated exceptional client satisfaction and met their expectation of services rendered through the provision of engineering management and technical support at customer job sites.Pioneered project design and documentation through the use of Autocad.Reduced company costs and ensured budgetary integrity by assuming ultimate responsibility for projects.