Lynn Schindler Email & Phone Number

71 84Th St Se, Byron Center, Mi 49315

Deliver an exceptional guest experience through relationship building and by providing professional interior design assistance. Exceptional service provided when discussing needs, exploring options and recommending the best solutions. Creating customer loyalty based on service and products to improve client’s quality of life by providing solutions to create beauty and comfort in their home.

Merchant service sales of credit card and electronic payment solutions to local businesses. Extensive business contact, on- site analysis and support, create & maintain profitable long term customer relationships.

Managed Customer Service team of 10-20 associates. Directed a Specialist team responsible for second level support and escalated customer issues. Developed and facilitated coaching sessions to ensure adherence to bank policy and regulatory compliance, departmental guidelines, and increased performance results.

Responsible for leading the Customer Service team of 20-24 Online Banking Specialists and Mailmaster staff. Supervised technical support team providing second level support, systems analysis, training, data capture and reporting. Developed procedures and trained associates to ensure adherence to online banking regulations, departmental guidelines, bank policy and regulatory compliance.

Responsible for account opening, maintenance, and fulfillment processes. Reviewed end-to-end processes to ensure adherence to bank policy and compliance requirements. Managed and directed the Quality Assurance team.

Facilitated, directed and managed projects at the corporate and bank branch level. Conducted and led research, development and implementation of new and/or existing products, services and concepts focused on customer impact and banking operations. Responsible for branch support to remove, streamline and centralize operational functions performed within the branches. Maintained branch operational procedures, facilitated branch communications and provided assistance with policies and procedures to ensure regulatory compliance.

Managed operations of member service and marketing departments. Developed product applications, disclosures, marketing strategies, advertising and promotional material. Managed service bureau data processing systems and control of lending, VISA and ATM project implementation including conversions and de-conversions. Evaluated and out-sourced contracted services; maintaining positive and profitable relations with contracted vendors. Administered in-house Novell Network system using Windows and Microsoft software applications. Audited and evaluated compliance and policy issues.