Line manage administrators, assistants, graduates and apprentices, and co-ordinate workload, to provide a comprehensive project administration support service to identify, appraise, secure, plan and build new properties to fund affordable housing.Nominated and short-listed for 'Outstanding Leadership - 2016'Provide an effective and customer focused PA service to support a Managing Director and his direct reports; contribute to Curo's strategic and operational objectives and liaise with a wide variety of stakeholders and senior contacts to create networking opportunities by co-ordinating business meetings, events and conferences.

Arranged business related meetings, events and conferences acting as a main point of contact offering support and guidance to hosts and attendees from initial proposal to roll-out. Organised and hosted regular teleconferences with the client and production company to establish the objective, understand the customer requirement, aid communication, improve efficiency and build relationships prior to the event. Maintained, monitored and recorded accurate records of event expenditure ensuring project spend in-line with expectation and within project budget. On-site, managing conference facilities, it was necessary to use my initiative to quickly and positively accommodate changes to the programme and overcome potential challenges and risks.

Various branch banking and Head Office roles gaining extensive operational and procedural knowledge of processes and customer facing duties at different stages of career progression including:Acting as a line manager in the banking branch network, including management of the recruitment programme of graduates, management trainees, apprentices and new entrants, I was responsible for service quality, process and risk checks and staff performance including delivery against target conducting regular observations and reviews of team member’s performance. This role required a pro-active approach to identify updates and amendments to policies, procedures and processes and communicate relevant changes to team members.Working as a Reporting Analyst, delivering management information relating to operational activity and resourcing levels, hosting regional audio conferences to share best practices and improve front-line activity and productivity. This role dealt with contentious issues requiring confidence and resilience to influence and overcome the challenges and concerns of senior leadership teams.Supporting a National Change Programme (Transforming Operating Performance) responsible for scheduling , creating and managing the relationship between the project team coaches, banking branch management and external suppliers by organising and supplying training, implementation and support materials.