I have a varied experience of over 06 years in Customer Relationship Management and Process Management in Business Process Outsourcing. I am experienced in devising Operational models (Systems & Process), defining KPI's, and providing innovative solutions to accomplish Client's Objectives. Managing teams in Support and Operations and leading them to achieve their respective and Client's goals. I have also worked in Business Development, Client & Vendor Acquisition, Negotiation. Contract Management, Systems and Processes Setup and Management, MIS, Workforce Acquisition and Management, Training, Quality Assurance, Document Control and Management, Marketing, Sales Projections, and Sales force Management.I've successfully managed a diverse team of 500 agents, both remote and on-site. Steering the ship with a mix of strategic acumen and hands-on leadership, I've fine-tuned operations to meet the specific demands of our US-based clients. It's not just about delivering services; it's about building lasting relationships.