Responsible for monitoring inventory levels according to safety stock targets, communicating with Operations teams across the network to ensure production aligns with departmental goals. Drive Supply Planning portion of Sales, Inventory, and Operations Planning (SIOP) process, ensuring data validation and presenting plan to Executive Leadership.

Manage and coordinate daily routines of customer service including quotations, product availability, order management, order expediting and customer issue resolution. Maintain a high level of communication and proactive interaction with existing and potential customers. Identify opportunities to cross sell or upsell within the hardware channel. Perform and analyze customer margins, open orders and back orders reports. Assist in increasing business within the hardware customer base to drive incremental sales.

Responsible for three areas in Production Strategy including New Model Planning, Bill of Material Planning and Complete Knock Down Planning. Manager of two Senior Planners and one Supervisor who oversees five planners.

Managed daily supply planning activities including forecast, inventory and cost analysis for OEM and inter-company manufactured products. Supervised 6 supply planners for three business units planning approx. 10,000 skus.

Coordinator and leader of the quarterly top management review meeting. Maintained timelines to achieve successful on-time introductions of new products in all brands.

Daily activities for highest profile customers included account reconciliation, order encouragement and order processing.