Lynne Grady Email and Phone Number

* Accurately enter and maintain sales orders and sample requests received from dealers/customers by way of telephone, mail, e-mail and fax. Utilize credit card application for credit card orders. Review all orders for proper customer information, product, price, quantity, payment and delivery information. Proactively initiates actions and resolves any questionable areas.* Review order and delivery status with dealers/customers by sending backorder reports as required by account. Process all order changes* Negotiate expedited deliveries with production planning schedulers and warehouses; independently determines appropriate method of shipment.* Answer product and technical questions for approximately 3000+ product codes in the areas of Cell Culture, Molecular Biology, Bioprocess, Assay Products, Liquid Handling and Equipment, HTS and Assay, Automation, Microbiology, and Pyrex. * Manage and research dealer/customer complaints in the complaint system. Process product returns, replacements or credits as necessary.* Support Account Managers in assigned territories with complaints, issues, and sample requests.* Organize and file purchase order copies and necessary documents in file/folders for future reference.* Assist dealers/customers with requests for certificates, proof of deliveries, backorder information, samples and order status information, and lot allocations.* Interact on a daily basis with several other functions of the company, such as Account Managers, Marketing, Distribution, Accounting/Credit, Quality Control, Manufacturing and Vendors.* Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.*Processed all customer complaints into Salesforce*Handled all quarterly returns *Complaints consisted of damages, missing product, equipment failure, over and under shipments, tax credits and invoice issues.

Direct or coordinate production, purchasing, warehousing, distribution, or activities to limit costs and improve accuracy, customer service, or safety. Examine existing procedures or opportunities for streamlining activities to meet product distribution needs. Direct the movement, storage, or processing of inventoryAssess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials elect transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution

Provided leadership and direction to Customer Order Fulfillment Team members and support Single Point of Contact operations within the customer service and factory Worked closely with Regional Customer teams to provide order conditioning, management planning or organizational support of Whole Order Delivery and provisional requirements of customer ordersResponsible for managing domestic order fulfillment for Verizon, Bell South, AT&T and Global Commercial MarketsPartnered with multiple organizations at numerous global locations aligning the scheduling and shipment of productsReviewed product interval, engineering issues and material jeopardy's to highlight scheduled risks and projected owingsPC proficient Microsoft Office, MS Word, Excel, PowerPoint & Access and various data bases specific to Alcatel-Lucent Responsible for scheduling, provisioning and tracking of orders for all Telecommunication Products Supervise & directed union employees on daily operations

Working with Customer Service/Factory to set customer priorities on all Alcatel-Lucent products Interface with Program and Product Management, Integration Teams, Customer Technical Support to ensure successful completion of all phases of customer projectsCompleted/organized projects from start to finish for upper Management on a daily basis by hosting daily conference calls and providing daily updates

Provide leadership and direction to the Bell Atlantic & Global Commerical Markets TeamsInterfaced with Regional Customer Service and communicate with customers to monitor orders sourced on Alcatel-Lucent/Merrimack Valley focus factoryCo-ordinate after-hour Hotline Customer Service Support for Alcatel-Lucent/Merrimack Valley product shipments.Monitor customer orders to meet Customer Requested Ship Dates by hosting weekly conference callsExpedite emergency shipments to Customers upon requests and prioritized critical material shortages based on job requirementsSupervised & directed union employees on daily operations

Define, develop & implement metrics in support of Global Order Fulfillment via Excel & PowerPointProcess recommendations to drive delivery performance improvements for our customersDeveloped and provided training to the organization relating to on time-delivery & Customer satisfaction

Provided service for Bell Atlantic, Bell South and AT&T Customer Teams by participating in weekly conference calls to review order status and customer owingsDeveloped and maintained weekly reports via Microsoft Excel & PowerPointMonitored Customer orders to meet Customer requested ship dates for on time delivery

Ordered material for the factory through an Material Requirement Planning (MRP) ProcessScheduled and monitored shipments of internal and external materialInterfaced with outside vendors, processed change orders and purchase ordersExpediting orders to meet Customer needs