Provide front office management for a non-profit agency providing support services, emergency shelter and housing for survivors of domestic violence, sexual assault and human trafficking. Support Executive Directors, Advocates and Coordinators in all administrative tasks. Administrative Support- Assist Executive team and mid-level staff with calendar management, run client/staff reports, track donations, expense and invoice tracking, legal document assistance, liaise for advocates and clients. Supportvolunteer program, Provide confidential client support, and other administrative duties as assigned. Property Repair & Maintenance Manager-Responsible for receiving, managing and tracking of all repair & maintenance requests submitted by staff and tenants for offices, emergency shelter and six housing units. Work with vendors to schedule needed repairs, coordinate with tenants, maintain confidentiality of disclosed locations, complete monthly property checks and manage needed repairs both inside and outside of properties. Front Office Management-Oversee opening/closing of office, manage phones, greet clients, maintain office inventory, provide clients with support as needed upon arrival with compassion and care. Manage all Front Office duties as needed

Oversee daily operations and support for executive leadership with oversight of ED calendar, support for facilities, human resources, and housekeeping for a 300-resident facility comprised of Independent Living, Assisted Living and Skilled Nursing. COVID-19 Communications – Incident Command Communications Chief during the COVID-19 pandemic providing timely communications to residents and families in adherence with state and county guidelines. Collaborate with the Incident Command Team on all processes, procedures and regulations to ensure compliance. Facilitate reopening of spaces within the community in accordance with guidelines from the county and the state. Executive Liaison – Provide consistent and calm communications and support between the Executive Director and the staff, residents and administration to ensure timely and concise communications. Attend all Committee meetings and liaise with leadership in all areas of operations. Follow-up to ensure smooth workflow for project completion on time. Acting ED - Act as Representative for Executive Director in her absence. Resident Liaison – Proactive as liaison with residents and staff committee members. Manage calendar for all committees. Creative problem solver for residents for complaints, requests and other inquiries to ensure positive relations and service. Operations Leadership – Provide leadership and support for all operational areas including facilities, human resources, housekeeping, accounting, and organization of workflow within Administrative Office. Staff Leadership – Direct daily supervision of staff of four within accounting, sales and marketing and interns who work throughout administration office.

Led executive support for senior leadership: Executive Director, Board of Directors and Finance Head for all operations, oversight of Human Resources, Administrative Office and Facility Department. Prepared for meeting agendas for all Finance and BOD meetings, minutes distribution at monthly meetings to record and prepare packets for BOD meeting distribution. Supported executives with strategic planning, fundraising, reports and documentation, and employee oversight. Facilities Management – Led oversight of Facilities, processed monthly MST bus passes distribution to 150 clients for outside vendors to increase agency revenues. Grant Requests – Facilitated submission of grant requests for fund development and state licensing acquisitions. Communications Leadership§ Spearheaded prestigious KSBW Salute to Small Business Awards for Best Non-Profit of Year in 2017.§ Promoted agency involvement in Monterey County Weekly Gives Campaign for fundraising based on grant proposal submissions of over $38K in two months resulting in major matching fund campaign for three consecutive years.§ Attended all fund development events to increase community awareness and potential private funding. Interim Operations Management – Managed daily operations of entire facility as Interim Operations Manager. Facility Repair Project – Led facility-wide evacuation of residents during a facility repair project. Directed facility repair project with oversight of vendor, contracts, setup housing for all residents during project and return upon completion. Human Resources – Managed all human resources with oversight of job postings, job fair participation, recruitment and on-boarding of new hires. Conducted fingerprint and driving record background checks, maintained I-9 and employee files, Workers’ compensation claims and investigations, benefits enrollment and administration, policies and procedures. Scheduled and executed an annual staff Flu Vaccine Clinic.

Manage all administrative services and support for the CEO of Board of Directors for Homeowners Association. Maintain all communications with all HOA members, attend and provide minutes from all BOD meetings. Legal Documentation – Review and submit all HOA legal documents, CC&R’s, By-Laws and architectural reviews on behalf of CEO. Represent CEO at all meetings. Projects – Plan and execute all property-related projects including the oversight of vendors and contractors for timely execution of project.