Sole Information Steward Product Manager & serve in Product Management capacity for Agile Data Preparation & Data Services (for Data Quality Management & Data Mask transforms). Collaborate/build strong relationships w/ analysts, partners, customers, potential customers & internal consumers explain EIM product strategy, promote product adoption & exhibit product expertise.• Collaborate w/ stakeholders where we shaped & enhanced analysts RFI questionnaires to highlight strengths & key differentiators. Wrote responses to RFI, presented & demonstrated products to analysts that positioned SAP as first in class o #1 leader in the Forrester Data Quality Wave with two perfect score for product strategy & market presence (both 5.0/5.0) & a 4.54/5.0 for current offering. o Improved leader position for Gartner’s Magic Quadrant for Data Quality Tools & Gartner’s Magic Quadrant for Data Integration Tools. • Lead a successful launch of Agile Data Preparation, a new self-service BI tool• Delivered new features & functionality in Information Steward & Data Services, using direct customer feedback, Idea Place & input from Product Support• Created YouTube videos that influence, inspire & excite users via social media• Stimulate product adoption to support product strategy, operational readiness & support sales. Present/demonstrate SAP products at TechEd-Las Vegas, ASUG Data Governance SIG-Milwaukee & SABOC (ASUG Annual Conference)-Austin o My session eval ratings exceeded the avg evals: TechEd Overall Quality of Presenter 4.64/5 (avg 4.18) & SABOC Overall preparedness 5.0/5.0• Participate/present in monthly ASUG Data Governance’s Influence Council meetings w/ customers strengthening SAP’s customer relationships & showcase customer successes to other customers.• Work closely with customers & potential customers through webinars, conferences & on-site visits where I capture feedback, compile requirements, prioritize backlog & publish product roadmaps.

• Perform team leadership role in a Scrum/Agile environment. • Lead planning, development, and execution efforts of software product testing to verify the usability, functionality and stability of the product. • Coordinate team testing efforts; including the design and creation of detailed test plans, test cases, corresponding test procedures and defining test matrix. • Perform research and product analysis to verify that features and functionality are performing according to requirements and customer expectations. • Actively participate in requirement and design review meetings.• Assist and contribute in demos, POCs, customer escalations as well as onsite visits.• Organize stakeholders, such as Software Engineers, Technical Writers, Customer Support, Group Manager, and Product Management, to resolve product functionality issues. • Capable of working productively with limited supervision. Note: Firstlogic was acquired by Business Objects, which was subsequently acquired by SAP

Conduit for customers to Sales, Product Management and Development to exceed their expectations in resolving their challenges.• Collaborated with Development, Product Management and Knowledge Management to review and refine functional requirements• Worked with industry and USPS representatives to assist customers with regulatory changes and established a positive image of SAP• Responded quickly and efficiently to customer support incidents and inquiries and delivered solutions that helped drive and secure revenue.• Provide technical support to internal/external customers• Support customers with compiling applications• Develop test applications to troubleshoot and resolve customers questions or problems• Train new employees on all core, integration and link products usage and functionality• Post items on our Customer Portal (internet) for customers• Keep current on all compiler and operating system changes• Work as a member of cross functional teams for over seven different projects attending meetings, review requirements, and serving as advocate for customers• Create, edit, and test solution for the Knowledge Base• Edit and proof documentation that is sent to customers• Assist customers with function calls and writing applicationsNote: Firstlogic was acquired by Business Objects, which was subsequently acquired by SAP

• Support customers with compiling applications• Liaison between developers and customers to help make products a success• Liaison for Customer Support’s intranet to update the site as needed• Work with Development and Product Test to prepare for new releasesNote: Firstlogic was acquired by Business Objects, which was subsequently acquired by SAP