• Identified deficiencies & areas of weakness in the business infrastructure• Developed a business plan to address inventory & bookkeeping issues• Established processes & procedures to organize and maintain day-to-day tasks, as well as, provide a clear record of all sales and backorders.• Designed & developed a modern method to directly improve the business infrastructure which reduced overhead, cut costs, increased profit margins, and increased revenue.• Generated processes & procedures to improve employee accountability, productivity, and operational efficiencies• Created an automated digital project management flowchart & notification system for the entire business, each department, and tasks specific to team members.• Created Project management tools to run differently depending on various variables and possible outcomes to reduce overhead, reduce employee payroll, and lower operating costs, reduce downtime, reduce manual tasks & alleviate delays due to manual dependencies.• Increased employee productivity, and increased profitability by improving scheduling and operational efficiencies to maximize revenue. • Created a new organizational layout for the retail inventory warehouse, appropriated all shelving & redistributed all retail products• Incorporated methods to account for loss and identify at which stage the loss occurred; differentiate between material loss, defective parts at different stages• Provided the business with a road map to properly organize QuickBooks to accurately identify costs and losses at each level in the manufacturing process to improve accuracy in customer quoting to yield a higher profit margin and represent exact expenditures. • Developed a precise costing template• Create & maintain all digital business listings and profiles across various platforms• Website development and management for two WordPress sites• Managed WooCommerce and business eBay stores• Managed all entries in QuickBooks• Worked without supervision

• Provide executive-level support to the owner• Assist Manager in day-to-day operations• Project management• Dispatch service calls• Order parts• File warranty claims• Manage all marketing objectives• Manage all Co-Op.• Act as liaison between departments to manage projects through completion• Create & maintain all fleet records & schedule fleet maintenance• Ensure compliance with city code requirements and regulations for all projects• Assist front desk personnel with administrative support• Responsible for completion of Manufacturer required courses to maintain dealer status • Responsible for completion of company mandatory courses to adhere to financial loan processing requirements. • Process all loan transactions and provide any assistance to consumers with inquiries• Prepare company memos• Property management• Re-design website• Manage all contractual agreements with customers• Analyze, research, and develop marketing strategies to exploit loss revenue opportunities and re-appropriate efforts to reduce costs thus increasing the quality and volume of leads.• Create resources and materials to maximize employee efficiency

• Executive Assistant to the Owner: Provide high-level support to the owner• Project Management: Managed, executed, and oversaw multiple projects concurrently.• Business Development: Improved operational efficiency by researching & incorporating software (scheduling & marketing)• Prepare memos to employees and clients• Schedule & conduct team meetings• Manage relations with various contractors and oversee multiple projects. • Property Management for residential rental units• Increase profits by improving efficiency & reducing costs. • Implementation of methods to reduce costs. • Cultivate new ideas to increase revenue. • Create & design all ads according to the proper aspect ratio of pixel resolution across various platforms. • Create campaigns for multiple companies simultaneously.• SEO Management for two companies simultaneously • Work with advertising agencies• Website management for multiple websites (SpaceCoastMassage.com and SpaceCoast.edu)• Manage company's marketing initiatives, strategy, planning, analysis, and execution• Create promotional materials (brochures, commercials, business cards, inserts/rack cards, digital ads, website banner ads, print, videos, outdoor digital signs, posters, direct mailers, Lobby TV ads, etc.)• Develop new ways to market products/services• Coordinate multiple marketing channels• Create and manage social media sites• Evaluate campaign performance and prepare reports• Build brand awareness and increase social media followers/engagements• Provide front desk support as acting spa manager, when needed.• Manage travel arrangements

• Project management• Manage company payroll.• Facilitate all new hire recruits.• Accounts Payable & Receivable.• Responsible for filing all quarterly taxes, sales taxes, and state taxes.• Proof all ads for final production.• Recommended edits & approve all ads for numerous companies countrywide.• Conduct team meetings.• Work closely to manage & oversee various departments (IT, website security, programming, graphic artists, and customer service)

• Travel offsite without any supervision to gather confidential legal discoveries from the courthouse.• Managed confidential and sensitive legal documents • File motions on behalf of the attorney electronically using online judicial services• Schedule mediations and depositions.• Index all files in a court case• File management of all criminal and civil court cases• Record payments• Accurate data entry.• Answer, screen, and transfer all incoming calls and take messages. • Greet all clients.

• Project management• Researched & implemented scheduling software to improve operational efficiencies • Managed all customer relations.• Ordered all equipment, supplies, materials, and parts using purchase orders.• Managed company payroll.• Managed the Installation Department (30+ employees).• Managed the Service Department (5+ employees).• Marketing Director (worked directly with marketing agencies to develop campaigns and advertisements)• Answer/transfer incoming calls on a multi-phone line system.• Created and implemented new marketing materials• Reduced costs by streamlining productivity.• Increase operational efficiencies• Responsible for all permitting applications for various city building departments• Proof all FPL rebates for accuracy• Submission of all FPL & Gas rebates • Manage all product registration• Submit all equipment and part warranty registration and product warranties claims• Increase profits by implementing & revising methods.• Scheduler/Dispatcher

• Greeted customers and directed them to the appropriate department• Answered all incoming calls on a multi-phone line system for over 40 phone lines.• Transferred calls to Sales, Service, Parts, or accounting departments. • Prepared temporary tags• Filed documents

• Process real estate sales & appraisal applications.• Data entry. • Review fingerprint cards, applications, and other relevant documents. • Verify documents & information for accuracy.• Send deficiency letters or approve applications.