Lynne Ramirez Email & Phone Number

Middle River, Md, Us

Middle River, Md, Us

South Brisbane, Queensland, Au

Provide consultative service to travelers and travel arrangers throughout the booking process, arrange air, hotel and ground transportation for domestic and international travel via phone, email or chat, process straight sale tickets, exchanges, mcos and paid seats, ensure business travelers needs are met while complying with travel policy, work team queues and personal queue, assist new agents with account specific training, assist after hours department with dedicated account.

Alpharetta, Georgia, Us

Supervised 25 agents, monitored call queues, agent status and call performance, 1on1 discussions with agents regarding performance, assisted front line agents and senior agents with questions, procedures and exchanges, attended focus groups, helped facilitate agent trainings, de-escalated customer issues and dissatisfaction, worked front line calls and internal support calls, processed stuck tickets, paid seats, missing var id, created and resolved cases, helped with hotel and car cancellations in EAN and Core, refunded customer points, created custom bookings, processed cancellation/change charges, exchanges and schedule changes.

Palo Alto, California, Us

Coordinate air, car and hotel travel reservations for corporate clients domestically and internationally, Provide clients with platform assistance, update traveler profile, assist management with projects, other duties as assigned.

Birmingham, Al, Us

As a reserve agent I worked on all corporate and government accounts within ADTRAV. The reserve agent worked where needed, implemented new accounts, coordinated air, car, limo and hotel reservations for clients domestically and internationally, researched and resolved client issues, monitored team emails and personal queues, worked in the after hours department, assisted management with projects, other duties assigned.

Naperville, Illinois, Us

Arranged domestic and international reservations for corporate clients, monitored team emails and personal queues, assisted group department with groups of 800 or more travelers, assisted management with projects, other duties as assigned.

Birmingham, Al, Us

Designated corporate agent on a VIP account, assisted corporate clients on multiple accounts with domestic and international reservations, assisted after hours department with corporate and government reservations, monitored team emails and personal queues, researched and resolved client issues, assisted management with projects, other duties as assigned.