• Implemented and monitored the business planning and reporting process• Developed an evaluation process which targeted relevant feedback for products and services• Liaised with internal and external stakeholders to determine objectives, identify audience and establish survey scope • Evaluated, analysed and reported against product and service surveys• Gathered and classified business intelligence• Supported cross work-organisational working• Coordinated the Audit Review process.Result – Developed an effective evaluation process to measure customer satisfaction, levels of engagement and impact of all company products and services. This resulted in the analysis of data collected informing the scope for future business plan objectives and deliverables and produced a measurable increase in business performance.

Lead on a skills mapping project to develop the OPITO Skills Connect Tool, a mapping function to direct both the Oil and Gas industry, by supplying required information to identify key military skill sets suitable for their requirements, and the Military to the most compatible roles within the Oil and Gas Industry.• Consulted with a number of Oil and Gas companies, to create the minimum competency element from Job specifications for various disciplines in the Oil industry.• Consulted with a number of serving and ex service military personnel, to create the minimum competency element from Job specifications for various disciplines within all four branches of the military.• Aligned oil and gas roles against those from within various roles in the Forces.• Correlated the qualifications and competencies, to identify skills gaps to enable employers to address solely the gaps during the induction period of an ex-Forces employee and enable forces personnel to better direct their resettlement time and benefits.Result - Launched as an App. with functionality across media devices and useable on or off line, helping bridge the gap between the Oil and Gas industry and the Military.

Health & Safety Strategy 2010 - 2012Led a Health & Safety strategy within the function of education. Identified and reduced risks within field based roles. Developed and implemented systems and procedures along with compiling a Health & Safety guidelines booklet for all field and studio staff.• Lead project and reduced all risks, creating a safer working environment for field staff• Created a critical path to ensure effective management of project• Executed Risk Assessment• Sourced and purchased appropriate equipment • Liaised across all departments and functionaries• Liaised with finance department to create accurate budget projections, gaining alignment, accuracy in recording and communicating all changes at any time • Demonstrated accuracy in recording and reporting of information and documentation• Devised full systems and procedures with tracking documentation • Compiled accurate documentation on shared drives• Formulated Health & Safety manual for all field staff• Orchestrated Health & Safety roll out Results - Maintained project records of Health & Safety initiative to produce complied end of project report and analysis of project role out. Systems and procedures were adopted to ensure accurate recording and tracking of current and new staff training. This project resulted in a roll out across the sales function in UK and Education.

Developed full systems, procedures and analysed data to ensure minimum standards across Wella L3 external education events. Organised and administered the delivery of training courses in external venues.• Evaluated past events, attendee number, demographics, methods of communication used, tracking of information, use of production and the needs of the business• Evaluated and analysed data and information across internal needs of the business• Developed and deployed new and highly effective communication path across all functions. • Set up multi functional system for accurate data recording and tracking.• Communicated across multi departments and levels of managementResults – Developed multi functional system with accurate data monitoring showing increase IYA 125% on attendees

Management role with up to 12 direct reports. Forged working relationship with high profile customers and collaborated to analyse the needs of the business. Refocused day to day role of direct reports• Trained, coached and monitored the performance of direct reports including; recruitment, development, appraisals, disciplinary procedures, grievance procedures, performance evaluation and guidance through redundancy.• Demonstrated accurate analysis, interpretation and evaluation of information• Worked along side Business manager on Joint Business Planning• Developed new systems, procedures and training manuals• Worked across other departments i.e. marketing on forth coming strategies• Maintained accurate and up to date records• Met and worked to tight constantly changing time lines

Field Educator/Trainer• Responsible for developing, organising, and delivering first-class training and education to customers on practical and theoretical aspects of the company's products, communication skills, Train the Trainer and presentation skills, both in the field and studios, including sales personnel. • Ensured awarding body received required information for certification.Received recognition for excellence in performance within the company by twice winning Top Prestigious company Training Awards and further all expenses paid holidays to: Thailand, Paris, New York, Iceland, Dubai.