Led project to complete Remediation of 245 Health Hazard Evaluation Determinations (HHEDs) from FDA audit. Assessed resources required to complete remediation; hired and trained team.Provided weekly updates on progress and tracked burndown rate.Created schedule, set expectations and completed project ahead of schedule.

Developed charter to identify resources and budget required to close 25 overdue CAPAs associated with FDA, AATB, BSI and Corporate audits. Hired a team to remediate CAPAs. Led project and successfully closed CAPAs, integrated Corporate policies and procedures and moved site from paperbased training records to electronic.

Managing portfolio of fuel cell project installations for Bloom Energy's largest customer. Primary interface to the customer providing oversight across the portfolio, driving schedule and budget adherence. Leading installation of over 30 fuel cell projects.

 Full operating and technical responsibility for 24x7x365 support services for over 1000 hospitals throughout the United States and Canada  Group call volume exceeded 3000 annually including full system rebuilds and extensive troubleshooting.  Hiring Authority for Technical Support personnel, more than half of whom were promoted to other key positions within the company  Reduced number of days to close cases from over six to five while number of cases addressed increased by 20%, with no increase in staff  Created database of customer installations and call metrics to focus training and evaluate performance Developed collateral to identify interfaces available and medical devices supported

 Led program to secure over $300 Million in storage revenue in three years following program inception  Drove internal process improvements across multiple departments to reduce cycle time and increased percentage of “yes” responses by 70%  Collected and analyzed program data to identify trends and provide input to Marketing leading to greater market penetration

 Directed all advertising, sales promotion, public relations, trade show and corporate identity programs  Managed $10 Million annual budget and 7 person group  Major contributor to company’s overall marketing strategies  Launched new products using ad campaigns, collateral, press tours and videos  Planned and managed Users Group Meetings (domestic and international) for customers and vendors