Lynne is an experienced customer relationship/customer engagement manager in high tech and healthcare industries. With a passion for service, manage complex customer requirements for a global medical device manufacturer. Employ process improvements and technology to enhance efficiencies in supply chain. Currently reporting to C-level executive, possess the ability to interface with customer executives, executive management, as well as all levels of constituents and have the leadership skills to build consensus and enhance relationships among diverse teams. Experience includes two years as professional development manager including serving as a mentor. As OsteoMed’s project manager, have established company’s first online medical products store. Actively manage EDI implementation to assist healthcare organizations control cost and create process improvement in order fulfillment/billing. Prior to joining OsteoMed 10 years ago, managed multiple departments for GTE/Genuity/Level 3 telecommunications companies. Business process expert/business analyst; achieved multiple promotions managing presales to cash departments throughout supply chain. During my tenure at the Society of Petroleum Engineers, I was promoted to Technology Transfer Manager after contributing to engineers’ career growth as Professional Development Manager. Summa Cum Laude graduate of the University of Texas-Dallas with a degree in Public Relations/ Business Management; Master of Arts in International Management in 1998. Broad business skills include customer relationship management; billing and collections; business analysis; budget management; technology implementations; process improvement; metrics management; cost control; hiring/training/motivating employees; leading cross-functional teams. Member of the DFW Alliance for Technology and Women and the Association for Healthcare Resource & Materials Management. Personal interests: yoga, gardening, traveling, and golf.