Lynne Goetz Email & Phone Number

Dallas/Fort Worth Area

Manage more than 50,000 complex international, domestic, and OEM medical orders per year with 99.96% accuracy rate.Resolve complex customer complaints and serve as a liaison for problem investigation and resolution among multiple departments.Compile and analyze reports to improve metrics for efficiency and enhanced customer satisfaction.Working for the CFO, manage billing activities including invoice generation, billing discrepancies, and credit memos.Hire, manage, motivate, train, mentor and promote a team of professionals for $50M international medical products company. Provide administration services for loaner equipment, return authorizations, and requests for servicing of equipment.

Manager, Order Management/Sales Support- Managed team of 11 account consultants to complete infrastructure builds and installation of equipment to support internet services.- Act as liaison between customer, sales, engineering and technology consultants to facilitate the rapid turn up of customer technology access. Manager, Order Acceptance- Managed pre-sales activities to completion of sale. - Managed local and remote teams responsible for collecting complex customer requirements for services after service contact completed. Billing Manager- Created billing department for new products.- Hired and trained staff for invoice production and distribution. - Managed collections.- Facilitated system migration from Quickbooks to Arbor.Business Process Expert – Customer Service- Established internal IT customer service center for developing company to support system access and usage.- Ticket tracking and resolution.

Technology Transfer Manager (Promotion)- Developed, planned and managed execution of more than 20 international technical educational conferences annually. - Collected and processed speaker presentations and assembled white papers for professional journal publication.- Conducted presentation selection meetings for petroleum engineering professionals to ensure best possible program content.- Planned, developed, and managed educational portion of more than 20 international technical conferences and more than 30 short courses annually. - Developed marketing collateral, managed advertising, speaker needs, technology tracking, and evaluation of programs.Professional Development Manager- Managed accreditation, recruitment, and scholarships programs to mentor professionals and students.- Administered scholarship contests for selection committee.- Proctored and facilitated professional engineering exam and scoring.

Master Of Arts (Ma), International Business

Bachelor Of Arts (Ba), Ba-Public Relations/Bus Mgmt/Masters-International Business, Summa Cum Laude Graduate - 3.94/4.0

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