Working in long-term, collaborative partnerships with clients for the purpose of providing business consulting in a virtual environment. Areas of expertise include:Understanding client goals to provide strategic direction and purpose in reaching those goals.Planning and managing the details of projects to ensure adherence to time frames, budget constraints and desired outcomes.Human Resources consulting services including recruiting, leadership training, resource planning, etc.Managing my clients' relationships with their customer base including: contracting, payment processing, budgeting, bookkeeping and general customer service.Assisting clients in establishing and/or maintaining online presence including: website maintenance, online marketing campaigns, newsletters and social media.Marketing and technical writing.

As a program manager and associate consultant with The Luminous Group, I am frequently involved in establishing and handling new projects and clients, as well as managing our training engagements. I am also a member of The Luminous Group's four-stage innovative process improvement team working with clients to substantially redesign processes to achieve dramatic results. With a background in 1) Customer Journey Mapping, 2) Process Mapping and 3) expertise in Human Resources, I work with our clients to ensure processes are well-documented so they can be applied consistently across the organization. With emphasis on reducing redundant work processes and streamlining work flow, clients are able to achieve a more efficient and productive work environment. My ability to quickly develop strong working relationships with customers increases the effectiveness of process improvement coaching activities.