Lynne Mccann Email & Phone Number

Vancouver, Washington, United States

● Manage team of 36 prepared food clerks, cooks, chefs, and support staff.● Participate in interviewing process, responsible for training all new hires.● Provide ongoing coaching, yearly reviews, and oversight of day-to-day operations.● Implement and improve departmental processes and training procedures.● Coordinate holiday and large events to ensure proper inventory and staffing.● Partner with department manager to build and sustain a high performing team. ● Assess, prioritize, and delegate tasks and production.● Work with department manager to manage and provide oversight to all areas of the department.

Portland, Oregon, United States

● Manage team of 18 associates in the Food Service department● Achieve required sales, margin, expense, and labor targets● Work cooperatively, collaboratively, and positively with co-workers and supervisors● Create outstanding customer experience through exceptional customer service● Train and mentor associates to provide outstanding customer service● Create a labor schedule to meet the productivity and customer service needs of the department

Vancouver, Washington, United States

● Received inbound calls and emails from current customers and addressed their concerns or questions. ● Properly documented all calls within the CRM system.● Consistently met all call center metrics.● Reviewed accounts for accuracy and fraud, worked with onboarding departments to address outstanding issues.● Helped merchants with customer dispute and fraud claims.● Assisted customers in compliance with Payment Card Industry (PCI) processes.● Worked collaboratively with the rest of the Customer Service team to ensure consistency in customer solutions and best practice exchange.

Hillsboro, Oregon, United States

● Partnered with Prepared Foods Manager in management and providing oversight to all areas of the department.● Assisted in management of all department staff, including review writing, scheduling, and providing ongoing coaching, development and feedback.● Ensured consistency of department conditions, including stocking, rotating, facing, and adherence to merchandising standards and category schematics.● Maintained appropriate inventory levels to achieve sales and margin goals, and orders products according to anticipated sales and seasonal needs.● Created employee reward and recognition program for department.

● Planed and oversaw production of Prepared Foods products.● Managed team of 25 prepared food clerks, cooks, chefs and support staff.● Partnered with department manager to build and sustain a high performing team. ● Assessed, prioritized, and delegated tasks and production.● Worked with department manager to manage and provide oversight to all areas of the department.

Beaverton, Oregon, United States

• Worked as cook at Boston Deli on Nike campus. • Duties included prepping sandwiches to order, organizing and cleaning work area, setup and takedown of events, interacting with guests and customers.• Safety Lead.

Hillsboro, Oregon, United States

• Worked at Embassy Suites as a Pastry Chef. • Duties included making house made bread, desserts, and pastries for all meals.• Specialty dessert items on request for special events and banquets.• Worked with catering and sales for special events.• Special requests from customers for unique pastries for events.

Windsor, Connecticut, United States

• Worked in the Inserting and Bindery area on the production floor. • Followed all regulations for dealing with sensitive financial information. • Duties included calibrating machines for large orders to specific customer requirements, quality control, manual binding of orders, and record keeping. • Performed extensive data entry into corporate software, reconciliation and quality control of client’s orders, meeting client SLAs, and produced spreadsheets for project managers of daily outgoing orders.• Training new hires in mail room processes, this included at work site and traveling to other facilities to train their new hires