Lynne Mccann Email & Phone Number

Vancouver, Washington, United States

• Manage team of 36 prepared food clerks, cooks, chefs, and support staff.
• Participate in interviewing process, responsible for training all new hires.
• Provide ongoing coaching, yearly reviews, and oversight of day-to-day operations.
• Implement and improve departmental processes and training procedures.
• Coordinate holiday and large events to ensure proper inventory and staffing.
• Partner with department manager to build and sustain a high performing team.

Portland, Oregon, United States

• Manage team of 18 associates in the Food Service department
• Achieve required sales, margin, expense, and labor targets
• Work cooperatively, collaboratively, and positively with co-workers and supervisors
• Create outstanding customer experience through exceptional customer service
• Train and mentor associates to provide outstanding customer service
• Create a labor schedule to meet the productivity and customer service needs of the department

Vancouver, Washington, United States

• Received inbound calls and emails from current customers and addressed their concerns or questions.
• Properly documented all calls within the CRM system.
• Consistently met all call center metrics.
• Reviewed accounts for accuracy and fraud, worked with onboarding departments to address outstanding issues.
• Helped merchants with customer dispute and fraud claims.
• Assisted customers in compliance with Payment Card Industry (PCI) processes.

Hillsboro, Oregon, United States

• Partnered with Prepared Foods Manager in management and providing oversight to all areas of the department.
• Assisted in management of all department staff, including review writing, scheduling, and providing ongoing coaching, development and feedback.
• Ensured consistency of department conditions, including stocking, rotating, facing, and adherence to merchandising standards and category schematics.
• Maintained appropriate inventory levels to achieve sales and margin goals, and orders products according to anticipated sales and seasonal needs.
• Created employee reward and recognition program for department.

• Planed and oversaw production of Prepared Foods products.
• Managed team of 25 prepared food clerks, cooks, chefs and support staff.
• Partnered with department manager to build and sustain a high performing team.
• Assessed, prioritized, and delegated tasks and production.
• Worked with department manager to manage and provide oversight to all areas of the department.

Beaverton, Oregon, United States

• Worked as cook at Boston Deli on Nike campus.
• Duties included prepping sandwiches to order, organizing and cleaning work area, setup and takedown of events, interacting with guests and customers.
• Safety Lead.

Hillsboro, Oregon, United States

• Worked at Embassy Suites as a Pastry Chef.
• Duties included making house made bread, desserts, and pastries for all meals.
• Specialty dessert items on request for special events and banquets.
• Worked with catering and sales for special events.
• Special requests from customers for unique pastries for events.

Windsor, Connecticut, United States

• Worked in the Inserting and Bindery area on the production floor.
• Followed all regulations for dealing with sensitive financial information.
• Duties included calibrating machines for large orders to specific customer requirements, quality control, manual binding of orders, and record keeping.
• Performed extensive data entry into corporate software, reconciliation and quality control of client’s orders, meeting client SLAs, and produced spreadsheets for project managers of daily outgoing orders.
• Training new hires in mail room processes, this included at work site and traveling to other facilities to train their new hires