Dir Of Customer Experience, Talent At Oncourse Learning, Healthcare
Brookfield, Wi, Us
Strong and compassionate leader with thought leadership and organizational management skills within a customer-centric environment. As the talent leader, I managed objectives, reviewed individual team member progress, and implemented best practices as well as departmental changes centrally located in the customer service call center. Operations strategies, improvements and implementations of team and systems processes. Ability to see the 'big picture" to productively convey the team's direction towards successful goals and rewarding company results. Assisted in recruiting strategies to attract, interview, hire, and schedule internal training for qualified candidates; building a strong and knowledgeable team in a shared services environment. Ensured optimal staff levels at all times. Evaluated team members by providing reviews, performance improvement plans if required, and enhancing ongoing relations with the team both within and outside the work group. Effective in developing cross-functional teams while building relationships that lead to positive change. Provided in-the-moment feedback and coaching to maximize team collaboration and understanding of company objectives and goals. Skills including project management, training and development, performance enhancement, and employee support for their personal and professional growth and progress. Lead change management activities by updating and developing procedures, providing communication, and setting timely implementation with strong organizational prioritization.