Lynne Morris Email & Phone Number

The Member Support Representative is a positive, accountable, goal-driven achiever with a healthy sense of humor. The best Member Support Representatives truly enjoy building relationships both internally and externally and get excited about digging in to find solutions to our customers’ most complex challenges. While driven to achieve their own individual goals and highly self-accountable, these super stars also enjoy working collaboratively as part of a team.The Member Support Representatives are the first line of assistance for users of Parchment’s products within the higher education and K12 institutions we serve. From the point of implementation throughout the life of the engagement, the MSR is there to assist the Office of the Registrar, Admissions, IT, and other key stakeholders. On a day to day basis we spend time:Engaging with our Members via email and by phone, to answer questions, solve problems, and build trust.Work as part of a team to achieve key metrics and grow, together and individually.

Wheaton, Illinois, United States

I enthusiastically greet and direct visitors, respond to department email and phone calls from students, alumni population, staff and faculty in a timely manner, deferring unique or sensitive matters to management.Timeliness and collaboration between appropriate staff members is of the utmost importance, ensuring student requests meet desired deadlines.Coordinate two annual alumni award events and assist with Commencement planning to include coordination of guest speakers, room layouts, A/V needs, guest lists, decor, and website updates.

West Chicago Il

Provided administrative support to the Director of Evangelism, Connect Ministry and Front Door Ministry accurately maintaining a volunteer database and class participants. Organize, schedule and oversee 30+ annual class offerings and training sessions. Professionally handle confidential calls and time-sensitive documents. Commended for excellence in communication skills, database and time management, process improvement, and creativity.

Chicago

Responsible for pursuing annual renewals of software maintenance contracts in excess of $16M annually; exceeded 2001 team objectives while gathering key business issues and verifying executive level contacts to identify new opportunities. Performed calling campaigns to generate and qualify sales leads.

Chicago Il

Worked independently in a telecommuting environment to provide sales and administrative support to management staff and sales team of a 9-state territory, including request for proposals, new hire orientation, customer correspondence, calendar management, travel and audio/video conference planning, payroll, expense reporting and tracking.

Various

Provided administrative support for Sales Vice Presidents and staff of a ten-state $5 billion territory. Processed highly proprietary information to include calendar management, travel and conference planning. Professionally handled and referred customer escalations to the proper executive. Managed office environment encouraging sharing of technical knowledge resulting in improved efficiency and timeliness of daily operations and projects.