Lynne Sopher, Sphr Email & Phone Number

Peoria, Illinois, United States

Responsible for web content and site maintenance for multiple sites including www.wkrra.com.

Peoria, Illinois

IT Project Manager / Process Improvement Specialist

Executive member of Administrative Team. Plays a key role in the continuing journey toward the company's new brand, Engineering People. Responsible for Human Resources, Payroll, Benefits, Administration Management, and other people-related processes.

6 Sigma Black Belt, Human Services Division Successfully completed Black Belt training. Managed multiple projects. Successfully trained green belts and yellow belts. Developed and delivered project sponsor training workshops. Developed key HSD metrics tools and process maps working closely with Deployment Champion. Member of 6 Sigma/Shared Beliefs Recognition Team.NPI Project Leader, Corporate Compensation + Benefits Managed multiple benefit plan design projects including Six Sigma Rewards Program, Hewitt Benefit Index, transactional exceptions, metrics, C+B move coordination, and website maintenance. Key team member in development of reduction in force / enhanced early retirement program for which team received executive office recognition for commitment to project completion, including letter of commendation in personnel file. Also participated on and lead several departmental teams.

Operations start-up Supervisor for 16+ customer service and data entry staff; oversight responsibility for customer service staff for HR Shared Services including recruiting support, internal succession planning, payroll, benefits, learning and development, personnel practices, workforce administration, and international service policies. Developed metrics to drive business results and customer satisfaction. Strategic focus on developing a positive work environment to exceed production quality and quantity goals.

COBOL Programmer

(Developmental HR rotations in specialized content areas with specific project deliverables.)Corporate Labor Relations - Participated in arbitration, final step, and contract review. Developed leadership training program for hourly employees at Logistics business unit.Track-Type Tractors Division, Supervisor, Final Drive Assembly - Supervised 18 hourly employees, managing attendance & staffing, cross training, safety and training requirements, line meetings, performance issues & evaluations. Met daily production schedule with 100% success rate.Positive Management Initiatives - Conducted leadership training at 19 facilities in North America and Europe; assessed internal culture using patented process; facilitated values identification and implementation workshops for multiple global business units.Caterpillar Training Institute - Utilized creative recruiting and presentation tools to recruit junior college graduates into the Manufacturing Skilled Trades Program.Corporate Compensation & Benefits - Increased the usability of the Group Insurance Claims Administration and Cost Control Manual through system conversion to database, eliminating paper document. Delivered on time with zero increase to cost for system maintenance. Corporate Human Resource Services - 1) Liaison to external consultant to conduct global employee survey to evaluate supervisor performance. Primarily responsible for budgetary considerations (pricing and invoicing negotiation) and updating design and content of project materials. Also initiated major process improvement by moving administration of project from paper to web-based application. 2) Developed Lotus Notes database community for EEO/AA department to consolidate written affirmative action plans, communications, policies, and regulations. Delivered on time and under budget.

Buyer - A, Global Purchasing - IndirectCross-functional and developmental corporate assignment to learn procurement side of company. Responsible for the selection, development, negotiation, and management of suppliers for Human Resources goods and services, including benefits, management consulting, compensation, medical, learning, human relations services, and more. Direct point of contact for external suppliers seeking business with Caterpillar.; Progressively demanding position providing strategic Human Resource Management to global business unit. Increased productivity among staff while reducing costs and driving departmental efficiencies. Directly responsible for administration of performance management, employee & leader communications, personnel policy compliance, organizational effectiveness, and employee engagement.

Progressively demanding position providing strategic Human Resource Management to global business unit. Increased productivity among staff while reducing costs and driving departmental efficiencies. Directly responsible for administration of performance management, employee & leader communications, personnel policy compliance, organizational effectiveness, and employee engagement.

Developed and delivered leadership training.

Master Of Arts, Organizational Management

Master Of Arts Coursework, Counseling & Human Development

Bachelor Of Science, Psychology