Lynne Spellman Email & Phone Number

Boston, Massachusetts, United States

Field Tech 3Remotely manage the daily projects of 14 member team. Create daily schedules and site maps for Field Technicians. Collaborate on technical troubleshooting by chat and phone. Ensure quality standards of installation by approving Close Out Pictures and submitting them to customer for approval. Onboard and field training of new hires. Participate in daily progress calls with VZW and 3x weekly calls with Samsung to maintain customer project timelines. Liaison as point of contact between VZW and Field Technicians. Maintain databases with completed and follow up actions. Field Tech 1 Assess, install, power and provision Samsung/HP servers for 5G turn up for VZW base stations. Remotely test IPv6 connectivity with MTSO personnel. Migrate live traffic to new Samsung/HP equipment. Daily travel to new locations each day throughout New England.

Boston, Ma

Manage 76 short term rental apartments in 5 separate buildings in downtown Boston, the top grossing market in the company portfolio. Create and maintain a positive work environment. Hire and supervise local staff. Always strive to improve vendor and building staff relationships. Resolve guest complaints in a timely manner. Audit and order supplies to stay within monthly budget. Coordinate new unit set ups and move outs with corporate and vendors. Travel to other cities to on-board new staff and/or mentor struggling City Staff. 24/7 on-call

Boston, M

Ensure 76 short term rental apartments are kept to the highest quality, maintenance and cleanliness standards. Perform light maintenance duties as needed. Troubleshoot Wifi and TV issue using online ticketing system. Resolve any guest issues including, arrival/departure questions, local services or appliance malfunction. Maintain a positive work relationship with building staff. Rotating after hours on-call responsibilities

Medford, Ma

Responsible for handling inbound calls from new and existing wholesale customers. Assist with new accounts, processing orders and payments, and providing timely support. Analyze and process $100k in Amazon wholesale orders on a daily basis, utilizing SAP and Amazon Web Portal. Prepare $250k worth of weekly orders for Sears/Kmart and distribute weekly cancellation reports. Assist with consumer call center duties as needed.

Boston, Massachusetts, United States

Help manage daily operations of this fast paced restaurant, including opening, closing and cash handling duties in a tight knit team setting. Strong ability to motivate others by promoting a learning and teaching work environment. Assist in hiring, training, development and termination of staff. Create and manage scheduling for 2 FOH departments.

Boston, Massachusetts, United States

Provide excellent customer service in a fast paced, quick turn Logan Airport location. Consistently follow Steps of Service guidelines. Multi-task all business needs in a solid team environment. Work a flexible schedule including early mornings and late evenings.

West Roxbury, Ma

Responsible for diagnosis, troubleshooting, and resolution of all service affecting issues with Lucent CDMA equipment and peripherals within a specified territory to ensure network reliability. Maintain inventory of all Lucent equipment, circuit boards and all associated equipment. Assist in project management of new cell site installations. Foster positive landlord relationships. Work within a team environment with minimal supervision. Participate in 24 hour on-call rotation.

Windsor, Ct/ Billerica, Ma

Accountable for troubleshooting and resolving service affecting issues of all Lucent ECP and 5ESS hardware/software, and all associated peripherals.

Woburn, Ma

Assist internal employees and external customers with all aspects of cellular phone equipment hardware and software issues in a call center environment. Follow up with internal and external customers to ensure problem resolution. Implement training of new hires in basic equipment and roaming troubleshooting. Create and update all associated training materials.

Woburn, Ma

Help external customers with questions regarding their cellular phone bills, equipment, and features in a high pressure call center environment. Maintain high performance standards while exceeding customer expectations.

Comptia A+ Network+ Security+ Certifications, Computer Systems Networking And Telecommunications

15 week CompTIA A+/Net+ test preparation.

Certificate, Telecommunications

I earned a certificate in Telecommunications.

Bachelor, History

Activities and Societies: Women's Soccer - 1989 Vice President of Senior Class - 1993I was a History Major with a Political Science Minor..