Lynnet Fields Email & Phone Number

Charlotte, North Carolina, United States

• Supports the Underwriter in new business and renewal activities• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.• May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals• Cultivates strong business relationships• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals• Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.• Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses

Charlotte, North Carolina, United States

• Interview insureds, claimants and other parties to determine the facts of the claim.• Create and documents claims file to comply with company guidelines and state regulations.• Review factual information to determine coverage and/or liability of all parties to the claim.• Determine the value of the claim by contacting the claimant, attorney, medical provider, and no fault carrier. Evaluate, negotiate, and move bodily injury claims to closure.• Resolve complaints, and participates in arbitration and/or grievance procedures. Recommend subrogation and/or SIU referral. Manage pending claims to meet company quality criteria.• Negotiate settlement amounts and monitor proper reserves to set aside for proper claim payments.

Charlotte, North Carolina, United States

Copay Claims Analyst Fort Mill, SC April 2012 – June 2018 • Completes analysis of claims processing including payments and compliance.• Reviews and processes claim transactions, repots, monitors charges and payments• Identifies coordination of benefits with other insurers.• Maintain phone contact with providers and pharmacy contacts to ensure proper processing of claims. Interim Team Coordinator • Provides day-to-day mentoring to team members on performance metrics, program processes ensuring team members are performing in-line with program standards.• Provides input on individual, as well as, group training needs.• Trains new and current team members on program standard operating procedures, provides routine updates and addresses team member questions.• Participates in team meetings as well as prepares agenda, and meeting notes.• Tracks progress on initiatives.• Interface and engage with associates at least 50% of the time to assist with answering questions and provide mentoring.• Understands program contract obligations and is able to communicate in order to drive program performance• May identify new approaches to enhance current service.• Compiles and provides a wide range of routine reports related to program operations for program management and clients.• Identifies problems, investigates, recommends, and implements solutions.• Identifies and recommends innovative solutions to improve and streamline current processes.• Assists in the development of processes and procedures.• Monitors adherence to standard operating procedures.• Stays abreast with industry trends and issues.• Updates administrative permissions to intranet team page, databases, etc.

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services

Associate Of Science - As, Computer Science