Hired to build information infrastructure for Project Managers who use Servicenow/SPM to work on large real estate-related projects. Develop Job Aids, Process Flows, and related documents. Identify gaps in process knowledge and devise new ways to provide the needed information. Directly support Project Managers and others.

Hired to revamp technical documentation for existing user guides and to develop a strategy going forward for new interface and user aids. Advise on documentation strategy across products. Established SharePoint pages and enforced version control. Use Word to develop formats and write new sections. Participate in training and demos. Wrote and produced Style Guide for company. Developed full Admin Guide from scratch using only legacy videos. Help with UI development, UI/UX, and online help. Created Quick Start templates for use across products, develop and edit Quick Start and User guides. Work on multiple product teams to help develop best approach for customer communications.

Worked with AI & Data team to move new Enterprise-wide Data Management project forward. Provided Requirements Analysis, Development support, and Communication/Writing help. Performed process analysis, produced swim lane diagrams and other supportive IT artifacts, and assisted with editing and writing. Tapped to create specialized Data Catalog training pathways in Confluence and eventual reorganization of sites. Contributed to the overall effort to manage projects and help define deliverables and tasks needed for the future. Attended daily scrum meetings to ensure that our team understood the latest dev activities (and upcoming software features). Gave feedback on UI for Model Registry tool. Created Model Registry user guide for Data Scientists. Designed UAT test cases and led UAT and functional testing. Designed Confluence sites and User Guide. Wrote Style Guide for dept.

Worked in R&D department to help set up framework for new active medical device documentation development. Set up SharePoint site and educated engineers. Defined and produced processes, reviewed and analyzed with the team and generated procedures to fill in process gaps. Developed templates, reviewed and suggested changes to processes, and generally provided a set of recommended best practices for documentation and local training going forward. Worked with engineers to clarify process and create quick reference material. Also developed onboarding materials for future new hires. Took an active role in supporting data migration to new lifecycle management system (content management part). Developed helpful aids to support engineers in traceability, requirements production, and document version control. Reviewed GUIs and requirements and contributed to new Specification documents.

Supported two teams on Digital Surgery Infrastructure project. Designed and developed design documents. Took minutes and published. Developed quick reference materials for teams. Edited and wrote Confluence pages. Developed large implementation guide in Confluence for team building infrastructure for Digital Surgery project.

Worked with SMEs to write, edit, and produce technical manuals (such as Installation, Maintenance, e.g.) for large customers (focusing on electronic vehicle tracking/payment systems). Also helped to assess usability of online help and edit online help text. Produced user guides for GUIs.

Worked to collect monthly input for supplier (Vendor) PowerPoint decks. Formatted, edited, and produced for C-level executives. Documented other processes (on-boarding and quick reference, e.g.) and wrote user guides. Supported SMEs with writing/editing/graphics. Researched and supplied financial analytical information.

Hired to analyze online content and propose best way to organize. Defined best practices and processes for group. Wrote Dept Style guide for Documents and Web. Worked on formatting and developing consistency across technical operations' information. Edited and wrote needed pages in Confluence. Developed procedures needed by researching and meeting with SMEs.

Developed process and procedures guide to support financial analysts. Ran daily "doc scrum" to elicit feedback and develop document. User guide included process flows tied to more detailed procedures. Designed format of guide and produced.

Worked in Operations to help build the new Number Portability Administration Center (NPAC) for the U.S.● Researched using requirements, and other artifacts, attended scrum and all relevant meetings, and interviewed SMEs (from Help Desk, Systems Engineering, Network Operations), to write and produce extensive Methods and Procedures documents for internal and external users. M&Ps were organized by software features that were being built for Service Providers to use in their businesses. Some of my M&Ps were: Maintenance Window, Billing, Housekeeping, Reports, Scheduling Calendar, IVR, and ELEP. Documented and used ServiceNow as part of work.● Designed, wrote and edited Technical user manual (for 2000 external Service Provider users). ● Performed extensive testing and documenting of evolving GUIs. ● Worked cross-functionally to make sure knowledge was transferred.Work included M&Ps and User Guides. Some of my areas of expertise include: Reports, Maintenance Window, Housekeeping, Billing and Collections, and Ancilliary Services.

Hired to produce a variety of documentation for Commercial Data Warehouse migration project. Deliverables included high-level system design document, wiki pages, internal entry/exit criteira documents, requirements, and business rules. Also created new process and/or procedure documents as needed.Headed up SharePoint redesign effort, including UI design, and Outlook-SharePoint connection. Work on Roster Management requirements/system overview document.Transferred to Incentive Compensation area, to help document processes and standardize IC plans. Responsible for maintaining IC documentation and developing new approaches to process control and management as department expands. Documented current IC processes, refined existing documents, developed requirements document, and created new and edited existing Word templates. Used Developer tab in Word to build field codes in documents.

Hired to provide technical writing, editing and production skills for large infrastructure project. Position involved assisting with Compliance documents, moving documents through review (and certifying for signoff), and providing or helping to provide all documents required for large Backup and Restore project. Led meetings to resolve issues, project-led set of compliance deliverables (produced schedules and tracked progress across team). Took set of documents from early SLDC stage for infrastructure (Verify and Design) through to completion (Deploy), ensured documents adhered to SOX and GxP standards. Coped with demanding schedule and ambitious deadlines.

Was responsible for a variety of project documentation to support Change Management, Service Improvement, and Release Management. Documents included RACI charts, SOPs, WIs, Job Aids, including QRCs, and other project documentation. Edited, wrote, and formatted docments and participated in meetings. Provided redesign for information products. Increased quality through usability analysis. Contributed to business analyst tasks such as process flow development and dashboard data compiling. Designed and produced training materials.

Wrote and edited Compliance and other SDLC-related documents for new Legal Hold Management system. Time was split between IT and Legal Dept business customers. Influenced team members and business customers to adopt and follow best practices in documentation. Ensured that compliance documents were routed through SDLC phases properly. Was responsible for certifying and routing electronic docs for signoff. Helped develop all documents connected to project, including user requirements. Worked with IT and business customers to plan test scripts and ensure that business use cases were properly prepared and that requirements were completely and accurately tested. Worked with content management system to manage reviews and organize documents. Produced graphics (process flows) when needed. Learned new requirements software to update requirements and add functional specs. Produced UAT scripts for Legal Hold system. participated in POC pre-testing, wrote, edited and executed tests.

Edited and ensured consistency across DR procedures and SAP migration test scripts. Worked with functional analysts to create UAT test scripts. Used content management system (Documentum) to move documents through approval workflow. Worked with and stored documents on Sharepoint. Reviewed and analyzed scripts needed for migration.

Hired to contribute to ongoing compliance documentation efforts, including SOPs, Disaster Recovery and Business Continuity, and Run Books. Responsible for ensuring consistency across document sets, editing and writing. Redid and revamped Powerpoints for Incident Management and Service Request Management training posted on company-wide intranet. Documented ITIL-based infrastructure processes and controls and other risk management materials. Updated, designed, and produced PowerPoint training materials for company-wide intraweb. Used Business Analysis online tool (IT Optimizer, (now Navvia) to update and edit Process documents. Used Captivate to produce final training CBTs. Did extensive editing and writing/reformatting of Tier 2 documents, Process workpackages, and training power point decks.

Helped to define and document process flows, assessed documentation needs, designed and produced appropriate SOPs, reference guides, and tutorials. Worked with Accounting and Accounts Receivable subject matter experts to help scope SAP flows for process documentation. Produced schedules and project statuses. Designed and developed adhoc solutions for transitional labor teams. Worked extensively with Finanical portion of SAP.

Created program to recruit potential volunteers by cold calling colleges, businesses, and environmental clubs. Used social media to spread the word about GreenFest and to solicit volunteers Created community through regular communication. Developed schedule and scheduled hundreds of volunteers Designed, produced, and delivered training. Managed 100-200 volunteers on-site during event.

Hired to help with redesign, rewrite and rehaul of FIOS customer support information across several platforms (for digital TV, internet, and phone CRM). Primarily responsible for redesigning digital TV information for new interactive help and training environment for desktop. Worked with graphic designer to design and produce wireframes for new customer help screens.

Revamped process documents, developed formats/templates with consistent look and feel. Analyzed and helped to revise SDLC workflow "swim-lane" docs in Visio, and synched with Word docs by identifiying inconsistencies between the two. Supported the overhaul of old process. Developed and prodfuced major training guides for in-house training on new Portfolio Management application (Planview) (PowerPoint, Word docs).

Research Assistant for book about digital revolution and its impact on education.

Designed business process document templates for business analysts.Designed and produced Powerpoint decks for presentation to upper management. Linked in documents across Emergency Management website into one master document, designed document format, and mastered large, difficult desktop publishing project (Word 7).

Responsible for developing and implementing plan to recruit, retain, train, and manage on-site 200 volunteers for 3-day GreenFest show. Also helped with web content editing/writing, exhibitor research, and with general show production details.

Sr Technical writer assisting permanent staff updating, producing, and testing in lab. Produce technical bulletins supporting EndoWorks application for Olympus Medical Device division. Edit, write, analyze problems. Run EndoWorks and other apps to decipher problems. Suggest fixes.

Worked in concert with team of senior architects to research, analyze, and develop architecture plans for large integration project. Helped to analyze Websphere swim-lane diagrams and translate into use cases. Wrote, edited, and produced use cases.

Did work-flow analysis, web design, writing, training, and presentations for local businesses, including Girl Scouts, elementary and middle schools. Created templates for co. websites, designed and edited copy, wrote and produced training.

Created and developed entire nformation architecture plan for digital TV company. Designed look and feel for documentation, produced user guides, set up change control systems, and evalutated future needs.

Was hired and designated Member of Technical Staff (MTS). Worked on large integrated IPOs to synch requirements, attended large meetings with other asset teams. Worked closely with developers to assure that requirements were accurate.

Performed systems engineering for asset team as part of large operations systems support integration project. Acted as a liaison between users and developers (did front-end analysis translating business scenarios into function requirements). Also was senior technical writer on customer relations managment system. Designed and produced entire document set for product. Contributed to design of GUI and did customer demos.

Edited and wrote online help content using Forehelp for Network Surveillance system, helped with Framemaker conversion project, and trained peers.

Managed three writers. Worked on Traffic Managment system documentation. Helped do complete overall of existing set of docs with Bell Labs Human Factors team. Ran usability testing.