-Strategy, planning, coordination, configuration and governance of production and non-production environments.-Deployment management of third party applications for prod and non-prod.-Operational management of a team that provides support and deployment management of third party applications portfolio.-Management and oversight of vendor relationship providing 24x7 operations center support.

-Led resources and developed team objectives and provided subject matter expertise for complex enterprise system applications. -Unmasked product performance gaps of global risk management portal boosting technical teams and external vendor achievement to resolve application issues and implement process improvements increasing a 19M+ RMIS claims transaction system load performance from 64% to a 98% success rate.-Provided direction to offshore Support Team serving as first source of issue escalations and Change Request approvals.-Collaborated with internal and external business units to resolve application issues and implement process improvements.-Delegated IT tasks to team members and external vendors to successfully launch Software as a Service (SaaS) enhancements. -Enhanced organizational transparency for senior management with charted SLA scorecards and valuable logistics reports presented in executive syndicate meetings with PowerBI and Tableau.-Partnered with vendor to increase integrity of Risk Management Information System (RMIS). -Directed offshore Support and aided QA teams serving as escalation contact for Attunity replication, ODS, EDW, and Azure issues reducing system downtime, prolonged Data Mart failures, and client impact.

-Developed an effective and efficient data integrity team.-Led data analysis and support of all existing and future systems, including acquisitions, upgrades, and facilitation of mass internal production system data changes. -Managed data conversion process for acquired companies to ensure smooth transition to company systems. -Guided teams thorough Agile product deployments for M&A, customer district reorganization, Informatica Salesforce data ingestion, GETPAID collections software, Roadnet Transportation Suite, and SSRS Self Service SQL Reporting Models.-Developed and maintained service level agreements for escalated support requests pertaining to Data Management and Application Support. -Ensured quality of data delivered to customers by defining and executing daily and report-level quality control procedures on data collection.-Managed the documentation process to the user community to support established service level agreements and system usage. -Managed the creation of adhoc reporting.

-Participated in all Business Intelligence activities related to data warehouse development methodology.-Analyzed and proposed solutions to complex problems utilizing business and technical knowledge.-Directed the systems development process, including planning and monitoring systems development efforts, coordinating activities with other groups, reviewing deliverables and communicating status to management.-Used Microsoft SQL Server Integration Services 2005 and 2008 along with desktop and web-based tools including MS Report Builder, and Qlikview Business Intelligence Reporting Software to solve reporting and analysis problems. -Designed, developed, and maintained ETL jobs for Data Warehousing efforts.-Communicated and monitored critical ETL processes, OLAP objects, and information delivery to end-users.-Developed Information delivery options to end-users along with transferring and sharing knowledge to mentor end-users.

- Developed foundation for enterprise linkage database of 36 million customers and prospects for better lead acquisition and customer penetration.- Delivered 300K+ sales leads to account managers based on circulation drops, enterprise linkage, and corporate family trees.- Acted as both SAS data mart and Trillium data hygiene server administrator. - Developed custom macros and trouble-shooting tips for Unica campaign tool.- Developed data dictionary for meta data of snowflake relational database.- Worked across 12 SQL Server and Oracle application servers.- Performed ETL processing on SQL Server data warehouse.- Aided end-users by creating meaningful data analysis reports using custom SQL code for SQL Server, Oracle, and SAS databases.- Monitored company data warehouse for Business Intelligence Marketing and Sales teams.- Performed analysis on Healthcare Information and Management Systems Society (HIMSS) data.- Reviewed requirements and collaborated with clients on small, medium, and large corporate, government, education, and healthcare business projects.- Received Outstanding Individual, Team Player, and Winner's Circle awards for delivering valuable database products to multiple business segments.

- Installed application tools, authorized access, assigned security groups, and provided database support for 108 end-users within 6 security groups as the Hyperion Database Administrator. - Regulated 11 multi-dimensional database cubes by synchronizing run times, investigating job logs, and managing system updates. - Built multiple production database cubes (OpsFlash, OpsPlan, POS, Inventory, etc.) on Essbase application server with skills acquired in Hyperion boot camp program (Outlines, load rules, calc scripts, etc.). - Designed an online satisfaction survey to gather feedback on database enhancements and application usability.- Improved the knowledge base and increased the size of the company's Business Intelligence user community by creating a user manual and instituting monthly "Did You Know" notices.

- Successfully created 90 marketing campaigns sent to millions of client customers and prospects and built the Canadian database for the #2 retailer in the United States. - Programmed using advanced SQL, customized ETL, UNIX scripting, data cleansing, data encryption, and file transfer protocol processes to launch 5 different types of marketing campaigns.- Conducted bimonthly Data Mart builds and copies to refresh customer data used by the entire team for all projects.- Analyzed data to validate marketing campaign pulls and attained a 100% success rate.- Aided in standardization achievement that decreased extraction and transform process time by 50%.- Received two employee recognition honors from management concerning database management.

- Maintained Oracle RDBMS databases that housed over 1 million real time wireless transactions. - Launched over 100 GSM (Global System for Mobile Communications) billing carriers as part of a team effort.- Helped large mobile carrier reduce significant number of fraudulent accounts.- Developed training manuals and led client training sessions in person, via telephony, the web, and video conferencing.- Devised system analysis and test requirements that were adopted by international Core units for upgrades and implementations.- Received Employee Spot Light award for dedication to Returned Account Procedure (RAP) validation project.