Lynnette Boyd Email & Phone Number

Chicago, Il, Us

Beloit, Wi, Us

-Strategy, planning, coordination, configuration and governance of production and non-production environments.-Deployment management of third party applications for prod and non-prod.-Operational management of a team that provides support and deployment management of third party applications portfolio.-Management and oversight of vendor relationship providing 24x7 operations center support.

Rolling Meadows, Illinois, Us

-Led resources and developed team objectives and provided subject matter expertise for complex enterprise system applications. -Unmasked product performance gaps of global risk management portal boosting technical teams and external vendor achievement to resolve application issues and implement process improvements increasing a 19M+ RMIS claims transaction system load performance from 64% to a 98% success rate.-Provided direction to offshore Support Team serving as first source of issue escalations and Change Request approvals.-Collaborated with internal and external business units to resolve application issues and implement process improvements.-Delegated IT tasks to team members and external vendors to successfully launch Software as a Service (SaaS) enhancements. -Enhanced organizational transparency for senior management with charted SLA scorecards and valuable logistics reports presented in executive syndicate meetings with PowerBI and Tableau.-Partnered with vendor to increase integrity of Risk Management Information System (RMIS). -Directed offshore Support and aided QA teams serving as escalation contact for Attunity replication, ODS, EDW, and Azure issues reducing system downtime, prolonged Data Mart failures, and client impact.

Bannockburn, Illinois, Us

-Developed an effective and efficient data integrity team.-Led data analysis and support of all existing and future systems, including acquisitions, upgrades, and facilitation of mass internal production system data changes. -Managed data conversion process for acquired companies to ensure smooth transition to company systems. -Guided teams thorough Agile product deployments for M&A, customer district reorganization, Informatica Salesforce data ingestion, GETPAID collections software, Roadnet Transportation Suite, and SSRS Self Service SQL Reporting Models.-Developed and maintained service level agreements for escalated support requests pertaining to Data Management and Application Support. -Ensured quality of data delivered to customers by defining and executing daily and report-level quality control procedures on data collection.-Managed the documentation process to the user community to support established service level agreements and system usage. -Managed the creation of adhoc reporting.

Bannockburn, Illinois, Us

-Participated in all Business Intelligence activities related to data warehouse development methodology.-Analyzed and proposed solutions to complex problems utilizing business and technical knowledge.-Directed the systems development process, including planning and monitoring systems development efforts, coordinating activities with other groups, reviewing deliverables and communicating status to management.-Used Microsoft SQL Server Integration Services 2005 and 2008 along with desktop and web-based tools including MS Report Builder, and Qlikview Business Intelligence Reporting Software to solve reporting and analysis problems. -Designed, developed, and maintained ETL jobs for Data Warehousing efforts.-Communicated and monitored critical ETL processes, OLAP objects, and information delivery to end-users.-Developed Information delivery options to end-users along with transferring and sharing knowledge to mentor end-users.

Vernon Hills, Il, Us

- Developed foundation for enterprise linkage database of 36 million customers and prospects for better lead acquisition and customer penetration.- Delivered 300K+ sales leads to account managers based on circulation drops, enterprise linkage, and corporate family trees.- Acted as both SAS data mart and Trillium data hygiene server administrator. - Developed custom macros and trouble-shooting tips for Unica campaign tool.- Developed data dictionary for meta data of snowflake relational database.- Worked across 12 SQL Server and Oracle application servers.- Performed ETL processing on SQL Server data warehouse.- Aided end-users by creating meaningful data analysis reports using custom SQL code for SQL Server, Oracle, and SAS databases.- Monitored company data warehouse for Business Intelligence Marketing and Sales teams.- Performed analysis on Healthcare Information and Management Systems Society (HIMSS) data.- Reviewed requirements and collaborated with clients on small, medium, and large corporate, government, education, and healthcare business projects.- Received Outstanding Individual, Team Player, and Winner's Circle awards for delivering valuable database products to multiple business segments.

- Installed application tools, authorized access, assigned security groups, and provided database support for 108 end-users within 6 security groups as the Hyperion Database Administrator. - Regulated 11 multi-dimensional database cubes by synchronizing run times, investigating job logs, and managing system updates. - Built multiple production database cubes (OpsFlash, OpsPlan, POS, Inventory, etc.) on Essbase application server with skills acquired in Hyperion boot camp program (Outlines, load rules, calc scripts, etc.). - Designed an online satisfaction survey to gather feedback on database enhancements and application usability.- Improved the knowledge base and increased the size of the company's Business Intelligence user community by creating a user manual and instituting monthly "Did You Know" notices.

Conway, Arkansas, Us

- Successfully created 90 marketing campaigns sent to millions of client customers and prospects and built the Canadian database for the #2 retailer in the United States. - Programmed using advanced SQL, customized ETL, UNIX scripting, data cleansing, data encryption, and file transfer protocol processes to launch 5 different types of marketing campaigns.- Conducted bimonthly Data Mart builds and copies to refresh customer data used by the entire team for all projects.- Analyzed data to validate marketing campaign pulls and attained a 100% success rate.- Aided in standardization achievement that decreased extraction and transform process time by 50%.- Received two employee recognition honors from management concerning database management.

- Maintained Oracle RDBMS databases that housed over 1 million real time wireless transactions. - Launched over 100 GSM (Global System for Mobile Communications) billing carriers as part of a team effort.- Helped large mobile carrier reduce significant number of fraudulent accounts.- Developed training manuals and led client training sessions in person, via telephony, the web, and video conferencing.- Devised system analysis and test requirements that were adopted by international Core units for upgrades and implementations.- Received Employee Spot Light award for dedication to Returned Account Procedure (RAP) validation project.

Master Of Science - Ms, Management Information Systems

Business Information Systems, Chemistry