Lynnette Brown Email & Phone Number

Philadelphia, Pennsylvania, United States

*Onsite and available for client counseling.*Manage/offer clients Public Benefits Screening as appropriate.*Encourage our clients to use their personal (Cell Phone and/or Tab) to engage our screening. *Assisting clients with applying for such services as Childcare in Philadelphia area, health insurance coverage (Medicaid), offering Extra Help (additional medical insurance for senior), prescription assistance, property tax rebates, social security supplemental income assistance and much more.*Utilizing the third-party system (Prism) to aid in the application process.*Petitioning the Trumark Bank on behalf of eligible candidates to obtain savings/checking accounts to satisfy their banking needs. *Completes assignments in a timely manner.*Prepare the necessary documentation to present to clients for purposes of information retention.*Coordinate with all customers in an effort to make their experience as pleasant as possible.

Hatboro, Pennsylvania, United States

*Triage new placements from intake status to follow up status based on client notes, EOB’s or billing actions provided on the account. *Timekeeping. *Manage inventory assigned via work queues or work lists and ensure proper follow up is performed on the accounts for cash resolution; if cash resolution is not deemed viable, provide documentation to support the need for an adjustment or patient liability transfer. *Prepares staff schedules in an effort to achieve optimum staffing levels for all operations to meet production goals.*Maintaining clear and concise communication and deliver accurate information. *Oversees Accounts Receivable collections, adjustments as well as third party payments. *Participate in meetings to build cohesive team by responding to inquiries, making recommendations, sharing observations. *Review documentation in client system, prior notations, EOB’s, in order to correspond adequately. Update incorrect information within the system, transfer balances and rebill the appropriate party. *Respond to directives and assignments timely which conveying professionalism and cooperation when interacting with leadership as well as colleagues.*Comprehensive and working knowledge EOB, UB, HCFA, HCPCS, ICD10, Revenue Codes and related forms for Managed Care, Commercial, Workers Compensation and Governmental contracts.*Advises Director of Operations as well as other members of leadership members of any issues with systems, inventory along with any other organization workflow problems. *Coordinates/Well organized and able to prioritize projects and deadlines, quality and productivity; basic multi-tasking skills. Handling multiple projects simultaneously.

Horsham, Pennsylvania, United States

Triaging all interactions with customers via documentation and recording details of all facets of the encounter. *Extremely well organized and able to prioritize projects and deadlines, quality and productivity.*Partnering with all customers in an effort to manage any complaints that arise. *Guiding clients to the correct form of action required as needed.*Scheduled weekly meetings with management to provide progress updates surrounding patron complaints.*Providing the most appropriate problem resolution for handling difficult issues. *Assisted with the training of new recruits by providing side by side instruction. *Timekeeping.*Advanced analytical and problem-solving abilities. *Experience with Microsoft Outlook, Client System, Excel, and PowerPoint. *Advanced oral and communication skills.

Plano, Texas, United States

*Responsible for counseling grieving families with their financial affairs surrounding the death of a love-one. *Preparing life insurance claims for audit review and payment by a claim’s examiner. *Providing guidance for customers who have processing questions.*Reviewed all relevant information to determine the validity of all beneficiary documents so that death claims can be processed out as quickly as possible to grieving families. *Acting as the liaison between the grieving family, the funeral home, hospital and/or hospice facility for purposes of providing the instruction needed to fulfill our client’s final wishes regarding benefits and expenses.

*Health insurance verification for all major health insurance (Blue Cross/Blue Shield, Aetna products, Medicare, Medicaid, HealthPartners and Commercial) carriers.*Overseeing Holter Monitor accounts loaded into the work.*Reviewing the collection of those accounts.*Cold calling Physician Practices and patient’s in an effort to complete Holter Monitor orders.*Transferring clinical reports to the Monitoring Center.*Working closely with the entire management team (Key Account Partners and Access Team) in order to process patient account encounters timely and efficiently *System use includes but is not limited to Navi Net, Emdeon, Pace Art along with MS Outlook, Word, Excel and PowerPoint.

Philadelphia, Pennsylvania, United States

*Overseen Outpatient Insurance Registration of four areas (Special Needs, Adolescence, Nutrition/Obesity). *Perform employee evaluations and maintain performance records. *Monitored front desk staff in an effort to ensure each site ran effectively and efficiently.*Hired as well as collaborated with the Registered Nurse Care Coordination Team for children with special healthcare needs; bridging the gap between families, medical staff as well as insurance companies for purposes of assisting our special needs families with transportation, insurance questions and all other obstacles that would prevent the special needs child from missing high-level medical care.*Timekeeping for physician as well as the staff.

Masters Of Science And Leadership, Organizational Leadership, 3.80

Activities and Societies: Member of Omicron Delta Kappa Honor Society

Bachelor Of Arts - Ba, Organizational Leadership, 3.33