Lynnette Campbell Email & Phone Number

Served as a liaison between IT operations and Application Management Function in areas of Release Management and Change Control.• Created and served on two Change Control Boards to manage changes to over 100 Customer Care applications with approximately 9000 users on one of the world’s largest Oracle platforms supporting $6B of annual Services revenue• Reduced number of disruptions to service and incidents attributable to change — prevented incident related costs of more than $575K per quarter. Average change requests reviewed per quarter increased from 150 to more than 1000. • Influenced process and policy changes in Enterprise change control and release management. Drafted and secured adoption of updates to Enterprise’s Incident and Change Management policy and processes • Incorporated change management metrics into the Service Level Agreement between IT and technical management teams; for the first time SLAs included change metrics • Spearheaded software enhancements to Enterprise Change Management and Incident Modules of the Remedy Tool resulting in an ability to measure change related incidents and increased tool usability• ISO Champion - annually reviewed controlled documents to ensure they reflected current practices and procedures; created templates and checklists to ensure release management standardization and capture of best practices while seeking continual improvement

Assessed, implemented, and refined business processes to all Cisco End-of-Life products.• Led cross-functional projects to decrease costs associated with RMAs and Service Supply Chain• Secured agreement from Engineering Business Units and Technical Management to comply with End-of-Life processes and policy

A Cisco-wide initiative to ensure accessibility of Cisco products, websites and documentation for users with disabilities. Conformance to accessibility standards is highly critical to government sales worldwide.• Developed a comprehensive roll out plan; within first year concurrently engaged 16 Business Units in roll out activities, completed 22 business units ahead of schedule• Created the Accessibility Academy: developed course ware for 7 courses and oversaw training for over 4500 individuals; target audience was Product Managers and software developers• Initiative recognized by the American Federation for the Blind—awarded prestigious Helen Keller Achievement Award in May, 2006

Managed strategic partnerships for the integration of OSS products (Operation Support Services) to Element Management Systems solutions for telecommunications service providers:• Managed creation of partnership portal website to support field sales teams• Defined engagement model for strategic partnerships• Developed and negotiated OEM license agreement• Defined and implemented Residency Program, a training and strategic partnership development initiative to support Cisco management applications and solutions

Developed a supply chain organization for the launch of products for a startup• Developed solution implementation processes and procedures; deployed MAS90 • Scheduled production of in-house designed hardware and supervised its MRP and manufacture release • Supervised purchasing activities. Managed 6 technology Turn Key vendor's manufacturing and integrating a variety of mechanical and electrical subsystems • Supervised purchasing activities. Managed 6 technology Turn Key vendor's manufacturing and integrating a variety of mechanical and electrical subsystems

Consulted for established and startup hard drive manufacturers to integrate MESA into their business operations

Inspector General: Birmingham, AL Led inspection team that uncovered misuse of funds and faulty readiness reporting.Chief of Staff/Operations: Everett, WA In 21 days deployed Chinook Company to United Nations "Uphold Democracy" in Haiti. Designed and implemented training that increased aviation units’ readiness. Chinook 47 and UH1H Helicopter PilotAviation Operations and Transport Logistics Officer: Korea/Schofield Barracks, HI Test pilot, supervised aviation maintenance and managed logistics for large, complex organizations. Managed cross-functional teams. UH1H Helicopter Test PilotCompany Commander: Ft. Eustis, VA Rated best of 26 commanders.

Master Of Business Administration (Mba), Engineering Technology Management

Bachelor Of Arts (Ba), Asian Studies Japanese Language

Activities and Societies: Army ROTC

Japanese Language

Education record

Education record

Inspector General