Lynnette Carpenter Email & Phone Number

Aurora, Co, Us

Denver, Co, Us

Hanover, Md, Us

Over-the-phone and email support to customers relating to technical queries and complex technical issuesProvide support for Microsoft Defender for Endpoint and around the Microsoft solution stackMaintain knowledge of and support Windows 10, iOS, macOS and Android on Intune (iOS and Android management, Apple Business Manager, DEP, VPP, ZTE, Autopilot, Android Enterprise)Provide assistance with the setup and deployment of application protection policies and Microsoft applications (Office, Outlook, Teams, etc) on Mobile devices

Oakland, California, Us

 Assisted a population of diverse customers with information about eligibility, premium payments and copays, authorizations for treatment and explanation of benefits  Processed premium payments, member complaints, and additional items that inter/external customers needed while ensuring customers were satisfied throughout their call

Philadelphia, Pa, Us

Tech 2 Technical Support Comcast, Greenwood village, CO • Provided billing and advanced technical support for installation and troubleshooting calls and ensured first call resolution for customers and field technicians • Additionally, provided support to other functional areas of National Center of Excellence - Service Assurance & Service Delivery (NCOE-SA / NCOE-SD). • Collaborated with management and peers to improve quality assurance metrics and the customer experience. • Analyzed trends as it related to call volume, trends that affected customers, and aided in uncovering issues that deflected customers from enjoying the full customer experience

San Jose, California, Us

Product Specialist Englewood, Co McAfee/Intel Security• Managed, decreased, and resolved ticket escalations to and from managers, other departments and customers. • Answered incoming calls from high priority customers as well as make outbound calls as needed. • Pull, dissect, and provide detailed email logs for customer when requested. Provided technical support for problems with Web Protection, Email Archiving, Email Encryption, Email Protection, Active Directory setups and synchronization. Limited support with Exchange server setups. Assisted managers and coworkers with new employee and product training. Guided customers through account setups, revisions, cancellations, and transfers. Monitoring of services and testing during and after product upgrades and maintenance. Expedite communication between upper level management and general personnel.

San Jose, California, Us

System Support Specialist Englewood, Co McAfee/Intel Security• Work tickets escalated from level 1 support along with escalating to other departments as needed. • Answer incoming calls as needed. Contact existing customers and partners’ regarding issues with accounts and services. • Troubleshooting issues with Web Protection, Email Archiving, and Email filtering. Assisted customers with setting up and making adjustments to their account policies based on company type and needs.

San Jose, California, Us

Tier 1 Technical Support Specialist Englewood, Co McAfee/ Intel Security• Answering and making 20+ inbound and outbound calls per day. • Creating service request in regards to customer issues or questions about accounts and services. • Created and assisted with account escalations. Performed partial account setups, configurations, adding and deleting of domains and individual users accounts. • Assisted customers with the configuration of custom or default policies, track incoming and outgoing email. Provide detailed explanations and descriptions of how spam filtering, web filtering, and email archiving work.

Early Childhood Education And Teaching

Computer User Support Specialist, Computer/Information Technology Administration And Management