Lynnette Hamaker Email & Phone Number

Manheim, Pa, Us

Lititz, Pennsylvania, United States

Lancaster County, Pa

Working on a contract basis with companies in Accounting assistance and support. Working predominately with Accounts Receivable (billing, collection, account resolution) – Customer Service – Accounts Payable.

Lititz, Pennsylvania

Responsible for of over 1200 active accounts. Analyzing credit for new customers and existing customers. Research and documentation of both Domestic and International accounts, extensive invoice deduction research and customer resolution follow up. Customer master file maintenance and entry. Monitoring and releasing orders that are on credit hold. Accepting all credit card payments for cash in advance accounts, identifying and notification of all Cash in Advance payment to CSR’s. Collection and contact on any account that is past due. Navigating customer portals to enter invoices and troubleshoot issues. Working with CSR Manager to streamline and document deduction and credit memo process. Developed effective follow up process for collection accounts. Sage 100 system.

Manheim, Pa

Credit Analyst at Fenner Precision Polymers US. Duties include: Analysing credit worthiness and minimizing risk with domestic and International customers. Releasing orders on credit hold status after investigation using company guidelines. Contacting assigned domestic & international past due customers (USD, GBP & EUR currency) to secure payment and resolve unauthorized deductions. Posting assigned cash receipts (USD, GBP and/or EUR) daily. Recommending strategy for delinquent accounts, including litigation and write offs. Responsible for of over 500 accounts. Including credit analysis, documentation and acquiring approval, credit limit approval personally to $10K, invoice deduction research, entry and customer resolution follow up. Customer master file maintenance and entry, monitoring the credit hold screen. Applying all ACH/Wire cash payments to the company. Identifying and notification of all Cash in Advance payments. Collection and contact on any account 15 days past due date. Posting journal entries and application for distributor payments, verifying and preparing reporting for credit cards. Correcting customer data for recent acquisition which uploaded without information. Navigating customer portals to enter invoices and troubleshoot issues. JD Edwards Enterprise 1 system.

Lancaster County, Pa

Temporary position working with a large food manufacturer, Advanced Food Products LLC analyzing and evaluating customer credit recovery applications, and gathering financial information including credit bureau reports, bank and trade references and reviewing account history items. Initiating new account setup. Research a high volume of deductions to determine validity; obtain necessary documentation, approvals, and resolution to appropriate business units. Work with large customer base researching complex deductions working with customers and internal team to resolve. Commercial collection of the aging to assure timely payments meeting terms. Working on SAP FI integrated system.

York, Pennsylvania Area

Responsible for four billers and a unique variety of products ranging from traditional print to marketing, design and fulfillment of internally developed website orders. Assisted in developing interdepartmental processes in a fast growing busy environment. Worked with other department heads to management to create standardization, documentation and measurement to assure continued quality of billing and service. Invoiced and provided customer service and problem resolution to two of the main accounts. Supported and directed billers in cost saving and improvement measures. Mentored and coached new hires. Supported company goals and actively encouraged others to succeed. Team player.

Lancaster, Pennsylvania Area

Responsible for fifteen billers overseeing complex billing for eight printing plants producing Catalog, Retail and Magazines for over three hundred fifty accounts. Developed and implemented processes for system improvements resulting in best practices across newly formed shared service billing group residing in Lancaster. Worked with Customer Service, Shipping and other remote plant teams who provide inputs to the billing process to create standardization. Primary contact point for both Sales and Operations regarding billing issues. Developed comprehensive training program for new billers and created SOP’s for extensive complex billing variables. Ensured that department processes maintain appropriate internal controls and achieve annual efficiency targets. Worked with IT to develop standard database for use in workload identification, missed billing and biller metrics across other billing shared service units for improvement in management oversight. Interpreted complex contracts, researched questions with pricing and sales and provides direction for billers for contracts.

Lancaster, Pa

Supervised staff of thirteen Account Managers and Data Processors responsible for overseeing customer process including, call center, fulfillment of product, resolution of customer’s consumer issues, examination of monthly complex billing input data, review and correcting pre-invoices and collection of past due Accounts Receivables. Oversees, analyzes and standardizes job procedures to provide consistent high quality client service with an emphasis on training, detail documentation and process flows. Identified potential problems and provides proactive solutions for operational efficiency leading to accurate and timing billing. Fostered team building approach with internal and external clients to support team professional development and cross training. Produced and mentored Account Managers to create professional reporting for client’s business review meetings.

New York, Ny

Coordinated all specifics and logistics of multifaceted printing jobs including, quoting, ordering and providing specifications and changes to production, and assuring delivery deadlines were met. Liaison between customer, sales, design, estimating, production, shipping and accounting. Worked specifically with corporate Accounts Receivables and Collections department personnel to create custom specific billing detail reporting and statements unavailable in our system which resulted in large volume customer days to pay improvements. Efficiently managed several high-profile accounts with global distribution, including Microsoft, HBO, World Wrestling Entertainment, BBC Worldwide, A&E, and Barnes & Noble. • Organized extremely complex Microsoft account with many product specification variables to produce streamlined process for quoting, sales orders and delivery timelines improving quality of service.• Managed overview and follow through of hundreds of Hewlett Packard quote requests. Advised plant personnel of new designs, provided all pertinent specifications to estimating for pricing and provided professional spreadsheets for review of pricing to global sales management for Europe and US quoting. • Improved working capital position for division by providing Accounts Receivable support for three of our largest customers while billing system modifications were in play.

Temporary supervision position working with ITOCHU International Inc. snowboard division which was in the process of closing. Responsible for staff of three. Took over AR process from closed remote locations. Created collection department processes and account cleanup. Reconciled three divergent and in some cases redundant sets of AR ledgers; JDE, Excel spreadsheets and new SAP system. Organized accounts receivable and collection processes resulting in successful remittance of monies considered uncollectible.

New York, Ny

Led staff of ten responsible for billing, cash application, credit analysis, collection, commissions and customer problem resolution for five printing plants, with over $250,000,000 yearly in inter-company and third-party sales. Held responsibility for credit department, managing collectors and creating DSO measurement, as well as coordinating bankruptcy issues with counsel and collection agencies.• Streamlined billing process and created several efficiencies that decreased overhead while improving accuracy.• Developed and maintained a multifaceted, custom-programmed sales commission database with over 100 complex variables.• Collaborated with chief financial officer to document plant processes for improvement projects. Presented through documentation including flow charts, SIPOCS and current specifics, came to the table with suggested solutions. • Worked closely with IT department to organize and implement EDI billing and cash application to streamline manual processes.• Developed and implemented custom real-time Intranet Sales Reporting Website for executive, plant, sales management and sales force to consolidate extensive manufacturing sales reporting and budgeting records from other sister divisions, vastly improving reporting quality and oversight. Worked hand-in-hand with IT Web programmers in content master capacity, developing reporting, graphing, debugging and reconciling Website numbers.• Coordinated consolidation and reconciliation of revenue and cash receipts accounts with sister companies.