Lynnette Mason

Lynnette Mason Email and Phone Number

Leading Customer Service Professional @ ICF
fairfax, virginia, united states
Lynnette Mason's Location
Essex, Maryland, United States, United States
Lynnette Mason's Contact Details

Lynnette Mason work email

Lynnette Mason personal email

n/a
About Lynnette Mason

Over the years, I have cultivated and developed the skills to efficiently and effectively resolve client needs. As a goal driven and solution oriented CSR I; my passion for customer relations shows in the work I complete and the feedback I receive.

Lynnette Mason's Current Company Details
ICF

Icf

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Leading Customer Service Professional
fairfax, virginia, united states
Website:
icfi.com
Employees:
7600
Lynnette Mason Work Experience Details
  • Icf
    Csr
    Icf Mar 2021 - Present
    Essex, Maryland, United States
    ICF is a temporary company that hires for MD DHS. This was a remote CSR position answering calls for customers regarding state/government benefits. Providing accurate updated benefit information for Food Supplement Programs, Child Support & Medicaid. Maintaining communication with DHR case workers as well as reporting & directing calls of fraud, abuse or neglect.
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  • Prometric
    Call Center Csr
    Prometric Jul 2019 - Mar 2021
    Nottingham, Maryland, United States
    Provide accurate knowledge of state licensing requirements for nurses in FL, LA, NY, TX, AK & CT, NM, AL. Maintain accurate and updated contact information for nurse registry database. Responsible for call and email escalations. Schedule and process exam fees (credit /debit via phone and check). Liaison to operations & nursing facilities for scheduled testing
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  • Education Affiliates
    Customer Service Representative
    Education Affiliates Jun 2018 - Jun 2020
    Baltimore, Maryland Area
    Responsible for providing proficient & accurate outreach to prospective students on behalf of Education Affiliates accredited secondary & trade schools in the US
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  • Mv Transportation
    Dispatcher
    Mv Transportation Feb 2017 - Jun 2017
    Hyattsville, Maryland
    First shift dispatcher responsible for loading trips to driver manifest, taking client calls & communication with drivers, operations supervisors or division manager as appropriate. Monitor radio, telephones & on-road provision of service for quality. Use multiple computer systems to give on time accurate data to riders, drivers & base of operations. Report any accident or incident, schedule and cancel rides, resolve discrepancies between driver and customer (rider). Make sure customer adheres to guidelines pertaining to allowed riders, baggage, pick ups, drop offs and overall company policy and assist drivers when faced with traffic or emergency situations.
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Lynnette Mason Skills

Microsoft Office Customer Service Leadership Research Public Speaking Social Media Problem Solving Team Management Key Track Systems Building Link Software System Multi Line Phone Creative Writing

Lynnette Mason Education Details

Frequently Asked Questions about Lynnette Mason

What company does Lynnette Mason work for?

Lynnette Mason works for Icf

What is Lynnette Mason's role at the current company?

Lynnette Mason's current role is Leading Customer Service Professional.

What is Lynnette Mason's email address?

Lynnette Mason's email address is ly****@****cfi.com

What schools did Lynnette Mason attend?

Lynnette Mason attended University Of Maryland University College.

What skills is Lynnette Mason known for?

Lynnette Mason has skills like Microsoft Office, Customer Service, Leadership, Research, Public Speaking, Social Media, Problem Solving, Team Management, Key Track Systems, Building Link Software System, Multi Line Phone, Creative Writing.

Who are Lynnette Mason's colleagues?

Lynnette Mason's colleagues are Deanna Huffman, Manisha Tare, Kellymarie Fisher, Vibian Jepkorir, Gregory Barchuk, Rosalyn Brazier - Shepherd, Jayme Abbott, Aicp.

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