Responsible for handling auto accident with county vehicles. Responsibilities include:•Examining policies to determine coverage.•Investigating, evaluating, appraising, and settling automobile personal injury, PIP, UM, and property damage claims.•Reviewing police and medical records.•Evaluating claimant demands and offering settlements.•Evaluating personal injury claims and medical records and bills.•Negotiating settlements with claimants and claimant counsel.•Establishing appropriate reserve levels.•Working with outside automobile adjusters who conduct accident investigations.•Reviewing vehicle damage estimates and appraisals to determine the extent of liability.•Working with repair shops to facilitate vehicle repairs.•Working with rental car companies to ensure claimants have a vehicle while their vehicles are being repaired.•Coordinating the disposal of salvaged vehicles.•Coordinating subrogation claims and lawsuits.

Assisted underwriters and producers with mortgage insurance policies. Processed endorsements, completed address validations and cancellations. Responsibilities included training new hires and assigning ticket requests.

Responsible for coaching and developing an inside casualty and property team in order toachieve accurate resolutions. Responsible for claims results, work environment, customer service, time limit demands, maintaining strong vendor relationships, setting reserves and inventory control.Responsible for the implementation of a virtual corporate claims unit.

Monitored team results, identified individual opportunities, coached for improvement and ensuredhigh sales and customer service results in a team environment. Implemented corporate department standards, purchased merchandise, set weekly advertisement, managed sales performance, monitored inventory and customer service.