Lynnette Ward Email & Phone Number

Greater Chicago Area

Acts as a key player in establishment and execution of strategic and tactical operational initiatives. Directs a team dedicated to support of an Operations initiative or field organization, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, service, productivity, systems rollout, education/training coordination, liaison activities between these entities and other Business Insurance entities. Assure all related activities are delivered in a manner consistent with customer service and expense management focus. Accountable to oversee and optimize operational effectiveness throughout the field and home office operations. Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.

Chicago

Reports to Second Vice President, Operations or Operations Director. Implements strategic and tactical operational initiatives. Effectively manage operations and processes associated with policy service activities (i.e., support business from initial submission through policy issuance and accounting for the policy life cycle). Implement and execute performance standards and monitor those standards. Collaborate with underwriting, headquarters and service staff to identify training needs, assess quality/performance standards for the account support/services staff and ensure priorities are responsive to marketing, underwriting and retention decisions. Assure all related activities are delivered in a manner consistent with customer service and expense management focus.

Bachelor'S Degree, Business Administration And Management, General

B.S., Business Management

Activities and Societies: Toastmasters, Mentor to High School studentsCompleted the following courses: Manager Essentials, Leading People.