Answered phones, created appointments, checked clients in, received payments, prepared payments, filing.

• Oversee and manage new customer onboarding to ensure the success of each account. • Confirm support calls and request are ticketed and routed to appropriate tier and/or dept.• Facilitate client Accounting/Billing setup

Answered phones, created appointments, checked in clients, received payments, prepared deposits, filing.

Handled incoming calls, created statements/billing, payables, prepared deposits, payroll, filing.

Window Depot, San Angelo, TX October 2016- January 2017Collections, Customer Service• Make collection calls• Answer phones• Filing• Sales lead follow-up letters/mailings

Security Code 3, San Jose April 2015-July 2016Operations Manager• Interview and hire appropriate applicants• Review and approve time cards• Review payroll discrepancies and submit payroll corrections• Submit billable hours for invoicing• Manage/mentor security guards• Provide customer service/manage accounts• Back up scheduling• Back up dispatch/receptionists• Back up TSA

RMA Group, San Jose September 2014-January 2015Administrative Assistant• Enter daily samples and breaks• Enter results of lab tests• Print daily break list• Log out daily reports• Log out tests• Pull daily reports for billing• Collections• Responsible for a variety of office/clerical duties

Team View Player Services, San Jose August 2013-July 2014Gaming Associate/Casino Banker• Enforce casino rules at gaming tables• Manage payouts and collections at gaming tables• Provide excellent customer service to casino patrons• Monitor bank balance on floor, coordinating with management to maintain acceptable balance• Provide security at gaming tables to eliminate illegal betting practices

Sonoma Graphic Products, San Jose November 2011-August 2013Accounts Receivable and Collections• Responsible for generating daily invoices • Applied daily A/P payments, and made collection calls• Handled Customer Service issues• Process RMA’s

OneSource Office Systems, San Jose November 2010-November 2011 Customer Support Agent• Handled incoming support calls and routed appropriately • Entered support calls and supply orders into eAutomate software• Processed credit card transactions using Authorize.Net• Matched packing lists with invoices and entered into eAutomate• Provide backup to shipping department• Responsible for a variety of clerical duties

Sage Software, San Jose Administrative Manager February 1989 – January 2009 • Managed daily operations for software fulfillment team responsible for distribution of industry leading medical software package• Responsible for departmental timecard administration• Handled departmental purchasing tasks • Maintained and archived software media masters• Managed Sales Order workflow to ensure accurate and timely completion of all orders• Maintained monthly production metrics across multiple product lines• Coordinated multiple company relocations to include design and layout of new facility• Reviewed resumes; scheduled and conducted interviews to assist Operations Manager• Primary contact for facilities department