Lynnette Heidecker, Ms Cis Email & Phone Number

Houston, Texas, United States

Houston, Texas

• Lead development of applications that support the portfolio such as Tableau, SharePoint, ServiceNow and SalesForce.• Identify gaps in departmental procedures and ensure that they are filled.• Maintain compliance across project portfolio.Selected Accomplishments:• 2019 President's Award Nominee

Houston, Texas, United States

• Coordinate project activities with vendors and customer solution providers to ensure projects are delivered on schedule and meet quality objectives.• Serve as a lead, providing training, assistance, guidance and direction for others within the department. Assist with assigning projects to others within department and managing project lists.• Identify gaps in departmental procedures and ensure that they are filled.• Maintain a daily working relationship with PULSE operations groups in order to monitor day-to-day activities of the network relative to assigned accounts• Promote a risk-aware culture, ensuring efficient and effective risk and compliance management practices adhering to required standards and processes.

Houston, Texas

• Developed relationships with key clients to improve the level of performance and service to their travel program.• Researched and resolved all inquiries from clients in portfolio.• Negotiated favorable contract terms for all aspects of the travel program.• Lead small client implementations.

New York, New York

• Lead high exposure compliance mandated projects (corrective actions) on behalf of the Consumer Marketing teams allowing them to drive revenue for the company.• Provided updates to Steering Committees comprised of Bank leadership as well as Fair Lending, Compliance and Legal Officers.• Collaborated across internal and external partner teams to ensure compliance on initiatives.Selected Accomplishments:• Awarded 2nd quarter Integrated Marketing Solutions Outstanding Contribution award for closing out one of the largest corrective action projects. In addition to the award, I received 10,000 BlueRewards.• Developed cost saving approaches to remediation efforts while keeping a customer focus.• Provided updates to Fair Lending and Compliance to be provided to the Department of Justice(DoJ), Consumer Financial Protection Bureau(CFPB), and the Office of the Comptroller of the Currency (OCC)• Completed three compliance mandated corrective actions in first 6 months on the team within the bank mandated timelines.

New City, New York

• Collaborated with Client Managers and BIP accepting merchants to improve their reconciliation process and drive more Charge Volume as a result.• Implemented and managed facilitation of training and best practice sessions to internal sales channels, business partners, and external merchant customers, as well as the approval process to launch e-mail marketing and servicing campaigns.• Fully involved in new product development and management of user acceptance testing in both waterfall and agile methodologies.• Led the implementation of Automated Supplier Remittance Advice File (Auto-SRAF) including testing and consultation with the customer.Selected Accomplishments:• Took charge of my Manager’s responsibilities while he was on medical leave. Managed all of the client conversations maintaining business as usual for our team. • Led the management of the Auto-SRAF implementation pipeline. Created an Access database to organize and develop strategies for exceeding our team’s goal for implementations and gathering feedback. As a result, we went from only four implementations completed in 2013 to successfully implementing sixteen merchants in 2014 that provided $1B year-to-date combined PCV/DBV. • Drastically reduced the number of hours the team spends on merchant training by developing and recording a Brainshark presentation that allows our customers to view the training online, freeing up our team for new product development, pipeline management and implementation consultation.• Created a monthly executive summary slide for the Supplier Enablement results deck that includes the breakdown of PCV/DBV for all the implementations this year and the DBV YOY comparison for Auto-SRAF. This is shared with the Senior VP of the National Client Group.

Houston, Texas

• Provided 1st and 2nd level support to clients and Account Managers to troubleshoot and resolve issues related to American Express Travel Business Intelligence data and products that include @Work, Portfolio/Email reporting, TrackPoint II, Datafiles, GIDM, CAP, GDS, and Atlas SQL.• Took full ownership of case management. Activities include, but are not limited to: research, testing, and consultation.Selected Accomplishments:• Created and facilitated training to my teammates educating them on best practices that helped them work their case load more effectively.• Pushed to get my team access to systems that helped us service our customers’ end-to-end.• Involved in a waterfall methodology project involving Merced user acceptance testing.• Led many projects within the team based on personal merit and ability to solve complex issues whether it be a problem with data or Management Information/Business Intelligence Products.

Corpus Christi, Texas

Completed inventory on all computers, printers and other peripherals of value. Took this information and the existing database Track-It to identify gaps. From this information presented three options to CFO listing the pros and cons and gave recommendations based on ease of use.

Corpus Christi, Texas

Provided technical support for all university employees. Worked with several different applications and operating systems (2000, XP, Vista), Active directory, HEAT database for tracking trouble tickets, and Novell. Troubleshoot both hardware and software issues. Replaced and installed hardware on desktop and notebook computers including but not limited to: optic drives, hard drives, cooling fan, and motherboards. Replaced RJ-45 tips to produce Straight-Through and Crossover Ethernet Cables.

Master Of Science (M.S.), Computer Information Systems

Bachelor Of Business Administration (B.B.A.), Management Information Systems, Business Applications

Activities and Societies: President of the Management Information System (MIS) club and the Association of IT Professionals.