Lynnette Neal Email and Phone Number

Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and scheduling process. Collects co-pays and posts charges. Charge entry and patient balance processing. Distributes information to patients regarding office policies, procedures, information about the practice, Explain and enroll patients in the patient portal. Additional responsibilities as needed.

Process and update all clients into online data base. Determines and authorizes clients’ eligibility for services and gives recommendations to the Executive Director for privilege, suspension and terminations. Collects and enters all required documentation from clients into data base. Provides clients with information and referrals and maintains clients’ appointment calendars. Provides referrals to community services for clients in need of emergency services. Assisted in the development of intake policies for new client programming which included an emergency transitional housing program and car repair program. Serves as a back-up to the front desk receptionist as needed. Also trains new Case Managers and Front Desk staff on organizations policies and procedures.

Performs routines duties such as greet persons entering the organization, direct persons to correct destination. Duties included but not limited to typing, sorting and filing incoming and outgoing correspondence. Sorting and filing confidential reports and files and providing data entry support. Filing of records and documents, answering telephones, screen and direct calls, take and relay messages, provided information to callers and maintaining appointment calendar.

Discussed assigned duties with classroom teachers to coordinate instructional efforts. Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts presented by teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or field trips. Prepared lesson materials, bulletin board displays exhibits, equipment, and demonstrations. Distributed worksheets and books, checked and graded assignments, collected various materials for upcoming lessons and performed homework checks. Assisted residents with activities of daily living and encouraged independent behavior.

Performs routine residential care duties and selected non-professional services under the supervision of the Director of Residential Services, Program Manager and RCS Supervisor. Duties include but are not limited to ensuring a safe and therapeutic environment. Provides care to children/adolescents in a manner that considers safety, residents’ rights and comfort. Assists with resident admissions, discharges and transfers Continuously observes resident behavior, mental status and activities and reports this information to the appropriate clinical staff. Assists residents with activities of daily living and encourages independent behavior. Participates in the implementation of the resident’s individualized plan of care.

Develop treatment plan and participate in treatment team planning process.Observe group therapy one to two times a day.Ensure documentation is accurate, complete and reflects a true picture of patient’s progress in treatment. Observe discharge planning and after care appointments.

Provide clients with information and referrals Provide emergency assistance Assist clients with rent/mortgage paymentsAssist clients with utility paymentsAssist clients with transportation program registration Assist families with low-income housing information

Assist with incoming phone calls and routes to proper person; take and distribute messages. Ensure phone coverage at all times. Assist in other administrative duties including data entry. Maintain, records, census, and statistics. Process and maintain time cards, driver routes and warehouse duties.Coordinate/perform designated materials management activities, including: Inventory Control; Placing orders with vendors; Receiving incoming orders; Stocking, rotating, and maintaining inventory. Process and maintain materials management records and files, including purchase orders, receivers, invoices, packing slips, open and closed files. Reconcile and submit completed and closed purchase orders for submission to accounts payable manager.

Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies; question the caller to determine the nature of the problem. Enter information into CAD System verifying the location and determining the appropriate responder. Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available. Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units. Determine type and nature of personnel and equipment needed. Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units. Maintain log of all radio transmissions as to time, duration, and message.