Lynnette👩🏼‍🏫 Roe Bba, Mba👩🏼‍🎓 Email & Phone Number

County Kildare, Ireland

Ireland

• Advising organisations on their Digital Transformation Management programme and guide them towards a strategy for continuous digital competitive advantage through training and consultation.
• Consulted on and evaluated strategic situation analysis of organisations and presenting options available in current markets, including strategy formulation, implementation, and evaluation metrics.
• Assessed organisation readiness of capabilities for digital transformation to design and create digital transformation business strategies.
• Completed analysis on mission, vision, business model and organisational objectives to kickstart transformation journey.
• Generated change management methods and guided agile leadership practices for transformation.
• Advocate for digital transformation best practices, enabled by Industry 4.0 technologies.

County Dublin, Ireland

• Mentored hundreds of business professionals by means of professionally accredited diploma training.
• End-to-end research and course development, including curriculum material, case studies, and instruction briefs.
• Identified and evaluated barriers to transformation and digital transformation failures.
• Optimised operational proficiency by implementing business process management (BPM).
• Oversaw customer journey mapping (CJM) for CX excellence.
• Conducted analysis of dynamic customer networks and being able to select a strategy that supports hyper-personalisation, understanding the Voice of the Customer (VoC), taking CX to the next level.

Ireland

• EPS is an Irish government central purchasing body (CPB), responsible for overseeing procurement as a function of the Department of Education and HEIs. EPS embarked on an Operational Change and Digitalisation Strategy.
• Overseeing projects across the EPS process improvement transformation programme including consultation, planning, strategy, design, and development.
• Defined and agreed on the Statement of Work with the Sponsor and all key stakeholders with operational oversight.
• Alignment of the programme deliverables to the programme outcomes.
• Facilitating, and setting down all Governance Documentation (Plan, Programme Charter, Resources, Risk, Benefits) for all projects and collaboration via Office 365, email, online and in-person meetings and SharePoint.
• Utilising Prince2 project management planning methodologies, including management of risks and issues.

Dublin, Leinster, Ireland

• Delivered lectures to students of BA Hons Level 8 NFQ to teach Management Principles and Introduction to business courses by presenting briefings of business case, conducted research and developing quality course.
• Improve student academic performance results by utilising various face-to-face and online teaching strategies.

Dublin, Leinster, Ireland

• Taught General English (ESL), IELTS and FCE/CAE Cambridge to improve student learning English skills. Assisted students with exam (TIE) preparations by planning lessons and testing levels.
• Developed, authored, and produced new materials, including audio and visual resources.
• Attended linguistics CPD training to improve professional skills.
• Prepared information for ACELS inspection visits and other quality assurance practices.

County Dublin, Ireland

International Marketing BA (Hons) NFQ Level 8 module as part of the International Business degree.

Ireland

• Provided ESL teaching to students by crafting lesson plans. Maintained student records by testing student progress. Prepared students for TIE and Trinity ISE exams by providing academic notes and lectures.
• Motivated and supported students with a 93% average pass rate.
• Mentored and encouraged students that advanced into higher education.

Cape Town Area, South Africa

• Provided consultation by conducting financial analysis, drafting tender documentation, and leading negotiation of contracts to improve and retain business growth. Liaised with customer support and operations teams to.
• Successfully procured catering contract with one of the biggest clothing manufacturers in Africa – the Pepkor Group
• Aligned sales proposals with execution of business plan from executive boardroom catering to large industrial concerns in access of 3000 employees while liaising with operations teams.

Cape Town Area, South Africa

Established a new sales office in KZN province, including recruitment and training of staff.Marketing to potential clients, software installations, maintenance, and client training.Produced weekly/monthly sales reports.

Cape Town Area, South Africa

Collaborated with M&E Information manager to measure and evaluate sales driver activities.Upkeep and control cost centers, budgets, SAP BW reporting, and queries.Collaborated and supported the commercial off-trade key accounts team.

United Kingdom

Information management and month-end financial reporting – collated, reconciled, and presented to management and clients (GSK, MSD, Novartis, and other pharma contracts).Trained new medical representatives on in-house ICT systems.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction - Gpa 3.89

Activities and Societies: Student Class Representative 2018 Student representative on the IBAT Academic Council 2018

Cx Professional, Professional Certificate In Cx, Distinction

Completed the Professional Certificate in Customer Experience. A qualified CX Professional with a wide and comprehensive understanding of.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Distinction Gpa 3.81

Activities and Societies: Academic Boards and Training program Member Student Class Representative 2017Bachelor of Business Administration

Senior Certificate, Leaving Certificate