Lynnette Stephens Email and Phone Number

Companywide Implementation of EOS ModelOversees Sales, Operations and Complex Respiratory Teams

Delivered on analysis projects as an independent contractor. Participated on volunteer committee for inaugural Longmont Startup Week and assisted in overseeing the logistical operations of the week-long event.Volunteered for STEAM Fest and oversaw the segment of STEAM University for teachers.

Recruited to present management seminars based on demonstrated success at Major Medical Supply. Trained first-time, mid-level, and senior managers on supervisory skills at conferences across the U.S.

Scope of Position:Oversaw all facets of operational execution of 7 branches for a company with $12M a year in revenue; led Compliance, Inventory/Purchasing, HR, IT, and AR departments. Managed 11 direct reports with total responsibility for 95 FTEs. Built a company culture honed on the mission statement (“We love helping people!”) for our internal team, patients, and customers. Actions & Contributions:▪ Decisively resolved broad range of interpersonal, process, and resource issues in a company with double-digit year-over-year growth. Governed all budgets: development, forecasting, and 90% of spend with continual planning modification.▪ Led phased development of technology platform over 6 years, increasing overall efficiency. Spent $100K to implement VoIP lines, update servers to ensure redundancy, digitize documentation, and improve network capabilities and security, increasing up time 45%. ▪ Reduced annual costs by implementing economy to scale practices; consolidated job responsibilities to reflect organizational growth and changes. Decreased overhead costs while supporting an increased number of customers.▪ Devised a world-class program for critically compromised patients. Hired specialized staff, invested in more expensive equipment and hundreds of additional SKUs in inventory. Leveraged expertise of Vice President of Sales and Clinical Programs to develop strategic relationship with the company’s largest referral source, resulting in unique service capabilities.▪ Championed ongoing compliance improvements to company processes and documentation to meet requirements by governing accreditation bodies. Responded to an onslaught of audits over the past 5 years by integrating internal audits, implementing a compliance mindset, and hiring more staff to repeatedly achieve compliance by rapid deadlines.

Worked with General Managers and oversaw business administration during growth of company from 2 to 7 branches. Promoted through a series of progressively more advanced roles: Office Manager (2002 – 2003) to Administrator (2003 – 2005) to VP of Administration (2005 – 2008).▪ Co-managed operations for Fort Collins location and oversaw administrative, HR, inventory and accounts payable for entire company.▪ Developed Human Resources infrastructure, including an Employee Handbook, payroll and incentive process, hiring/ review/discipline/promotion/terminations protocols, and collaborated with managers to implement.▪ Restructured inventory system for coding, purchasing, process, and strategic handling and warehousing of equipment in order to improve efficiency and accuracy. stem – coding, purchasing, process, and strategic handling and warehousing of equipment.

Coordinated internal and external resources for multiple projects from initiation of sale through fabrication to customer delivery. Directed projects through entire process of initial contract development, purchasing, A/P, A/R, fabrication, and installation scheduling.▪ Created internal process of scheduling resources and workflow between sales, engineering, and shop fabrication, drastically improving team communication and customer satisfaction.▪ Collaborated extensively with sales, drafting, engineering, fabrication ship, delivery drivers, clients and vendors to achieve all project deliverables within scope and budget.