• First and foremost, ensured the safety of guests prior to takeoff, during flight and in landing of the aircraft; ability to keep guests calm and diffuse any stressful situations and effectively handle escalated issues; possess excellent negotiating techniques and skillfully find mutually beneficial solutions to guests’ problems.• Coordinated with Captain working as Lead Flight Attendant and responsible for inflight management of other flight attendants and over all safety and security of flight. Relayed all pertinent inflight information/discrepancies/emergencies to and from cabin to cockpit.• Completed required training programs through United Airlines Inflight Training and executed flight attendant responsibilities while ensuring passenger safety and providing excellent customer service through guest experience to include: CPR, First Aid, AED, HAZMAT, Fire Safety and Firefighting Control, anti-terrorist combative and self-defense skills, emergency evacuation, ditching, accidents and incidents, Crew Resource & Threat Management Training, and culinary presentation to include wine and food pairing.• Completed pre-flight safety inspections before takeoff and landing consistent with company practices and FAA regulations; implemented security procedures and the confirmation of safety measures together with cabin crew members and performed security sweeps sporadically all through the flight.• Responsible for greeting customers and assisting with loading procedures with in airline policy to ensure boarding phase is completed and all passengers and personal belongings are secure for takeoff and landing. Assisted special assistance customers with pre-boarding to include unaccompanied minors, handicapped, disabled and families traveling with small children.• Coordinated the service arrangements for food and beverage selections on board; maintained control of inventory and transmitting sales when arriving at hub bases.

• First and foremost, ensured the safety of guests prior to takeoff, during flight and in landing of the aircraft; ability to keep guests calm and diffuse any stressful situations and effectively handle escalated issues; possess excellent negotiating techniques and skillfully find mutually beneficial solutions to guests’ problems.• Coordinated with Captain working as Lead Flight Attendant and responsible for inflight management of other flight attendants and over all safety and security of flight. Relayed all pertinent inflight information/discrepancies/emergencies to and from cabin to cockpit.• Completed required training programs through United Airlines Inflight Training and executed flight attendant responsibilities while ensuring passenger safety and providing excellent customer service through guest experience to include: CPR, First Aid, AED, HAZMAT, Fire Safety and Firefighting Control, anti-terrorist combative and self-defense skills, emergency evacuation, ditching, accidents and incidents, Crew Resource & Threat Management Training, and culinary presentation to include wine and food pairing.• Completed pre-flight safety inspections before takeoff and landing consistent with company practices and FAA regulations; implemented security procedures and the confirmation of safety measures together with cabin crew members and performed security sweeps sporadically all through the flight.• Responsible for greeting customers and assisting with loading procedures with in airline policy to ensure boarding phase is completed and all passengers and personal belongings are secure for takeoff and landing. Assisted special assistance customers with pre-boarding to include unaccompanied minors, handicapped, disabled and families traveling with small children.• Coordinated the service arrangements for food and beverage selections on board; maintained control of inventory and transmitting sales when arriving at hub bases.

• Represent Post Commander and Commandant of the Marine Corps as appointed special staff officer for outreach, support and assistance to assigned 1600+ military personnel, families, and staff to ensure a constant state of family readiness is achieved through education, information and resource services.• Directed, developed, implemented, trained and managed an efficient, highly reputable family readiness program from scratch to cater to the unique needs of military service members assigned to 8th and I Marine Barracks Washington; to include, “The President’s Own”, “The Commandants Own”, United States Naval Academy and Camp David Security Marines.• Served as a FRO liaison for the First Lady of the Marine Corps, Assistant Commandant of the Marine Corps spouse, and other General Officer spouses residing at 8th and I.• Supported Marine Barracks Washington events, ceremonies and Evening Parades as a Command Representative for social influence.• Maximized the usage of the programs budget with diverse and innovative events to strengthen camaraderie and morale within appointed unit, while simultaneously, increasing knowledge and participation of various programs and services offered to service members and their families. • Authorized unit fund requests from Company Commanders, and enforced Marine Corps Order guidance on the Unit, Personal, and Family Readiness Program.• Recruited and trained volunteers appointed by the Commanding Officer and managed their volunteer service by assigning them duties, responsibilities and opportunities within the Marine and Family programs. Enforced confidentiality practices and training to prevent Privacy Act and OPSEC violations.• Executed training presentations and briefs to Marines and families of all ranks at executive level installations. • Oversee and administrate social media sites and provide outreach, support and feedback to Marines and families.

• Represent Post Commander and Commandant of the Marine Corps as appointed special staff officer for outreach, support and assistance to assigned 1600+ military personnel, families, and staff to ensure a constant state of family readiness is achieved through education, information and resource services.• Directed, developed, implemented, trained and managed an efficient, highly reputable family readiness program from scratch to cater to the unique needs of military service members assigned to 8th and I Marine Barracks Washington; to include, “The President’s Own”, “The Commandants Own”, United States Naval Academy and Camp David Security Marines.• Served as a FRO liaison for the First Lady of the Marine Corps, Assistant Commandant of the Marine Corps spouse, and other General Officer spouses residing at 8th and I.• Supported Marine Barracks Washington events, ceremonies and Evening Parades as a Command Representative for social influence.• Maximized the usage of the programs budget with diverse and innovative events to strengthen camaraderie and morale within appointed unit, while simultaneously, increasing knowledge and participation of various programs and services offered to service members and their families. • Authorized unit fund requests from Company Commanders, and enforced Marine Corps Order guidance on the Unit, Personal, and Family Readiness Program.• Recruited and trained volunteers appointed by the Commanding Officer and managed their volunteer service by assigning them duties, responsibilities and opportunities within the Marine and Family programs. Enforced confidentiality practices and training to prevent Privacy Act and OPSEC violations.• Executed training presentations and briefs to Marines and families of all ranks at executive level installations. • Oversee and administrate social media sites and provide outreach, support and feedback to Marines and families.

• Represent Post Commander and Commandant of the Marine Corps as appointed special staff officer for outreach, support and assistance to assigned 1600+ military personnel, families, and staff to ensure a constant state of family readiness is achieved through education, information and resource services.• Directed, developed, implemented, trained and managed an efficient, highly reputable family readiness program from scratch to cater to the unique needs of military service members assigned to 8th and I Marine Barracks Washington; to include, “The President’s Own”, “The Commandants Own”, United States Naval Academy and Camp David Security Marines.• Served as a FRO liaison for the First Lady of the Marine Corps, Assistant Commandant of the Marine Corps spouse, and other General Officer spouses residing at 8th and I.• Supported Marine Barracks Washington events, ceremonies and Evening Parades as a Command Representative for social influence.• Maximized the usage of the programs budget with diverse and innovative events to strengthen camaraderie and morale within appointed unit, while simultaneously, increasing knowledge and participation of various programs and services offered to service members and their families. • Authorized unit fund requests from Company Commanders, and enforced Marine Corps Order guidance on the Unit, Personal, and Family Readiness Program.• Recruited and trained volunteers appointed by the Commanding Officer and managed their volunteer service by assigning them duties, responsibilities and opportunities within the Marine and Family programs. Enforced confidentiality practices and training to prevent Privacy Act and OPSEC violations.• Executed training presentations and briefs to Marines and families of all ranks at executive level installations. • Oversee and administrate social media sites and provide outreach, support and feedback to Marines and families.

• Served as an executive assistant to the Board of Directors and management team, handled a busy phone system, functioned as primary liaison to customers, employees and contractors and ensured a consistently positive customer experience. • Responsible for daily company deposits totaling over $4 million dollars monthly, reporting to CFO the deposit amounts and purchasing office supplies and items needed to support entire corporate office and annual contingency plan. • Created Board of Directors reports and PowerPoint presentations to be presented by CEO of company. • Quickly became a trusted assistant to the company president, executive staff, including General Counsel and National Administrator, and earned a reputation for maintaining a positive attitude and producing high-quality projects and efficient daily work. Managed corporate office staff at a high operational tempo to ensure daily productivity and customer service relations proficient.• Screened, interviewed, trained and processed new hire and terminated employee paperwork to include, COBRA, OSHA, insurance and payroll information for record keeping.

• Served as Office Manager of the Emergency Services Office of a non-profit organization designed to assist military service members and their families with interest-free loans and grants and providing them with financial education and recommendations to alleviate combat multipliers and stress. • Improved marketing and networking skills to dissolve society’s negative image and aggressively pursued clientele, base and headquarter officials to continue funding and support usage of organizations services for financially stressed military families and veterans. Specific location is now a thriving Full Service Office with several employees.• Performed over 400+ client cases, to include request for loans and grants, and approved, disbursed and completed all necessary paperwork required by headquarters to ensure repay ability and allotment start-up. • Managed and trained all volunteer positions with proper policy and procedure manuals, financial management counseling and casework assistance program and ensured annual training and certificates were maintained and kept for recordkeeping and audit inspections.