Lynnette Thomson Email & Phone Number

Manage, support and develop customer service advisors within their roles. Use call listening to provide call feedback, scoring, further training and assessments, monitoring adherence to processes, and ensuring delivery of B2C sales targets and maintaining team KPI’s. Confirming SLAs are being met and Distance Selling Regulations are being followed. Ensure.

Generated new sales leads using existing databases, internet searching, and territorial data. Visited existing clients to discuss and promote future and ongoing business. Worked within a target driven/ KPI’s environment meeting minimum monthly billing requirements.Negotiation of client fees, margin management and SLAs. Obtained competitor information using.

Met and managed both individual and office based targets and conversion rates in relation to viewings, valuations and agreed sales and lets.Motivated and encouraged staff to meet these targets by implementing bonus schemes and commission structures. Pipeline management by effective communication throughout sales process Dealt with organizing staff rotas.

Education record

Education record