• Perform all A/R and A/P responsibilities• Reconciliation of all bank statements• Compose official correspondence with members and vendors• Administration of payroll for W2 and 1099 workers• QuickBooks user

• Successfully created an administrative services sideline offering administrative support to small business owners on an as needed basis.• Perform these services for my clients: database management, recording all financial information in Quickbooks, internet marketing, desktop publishing, event planning, website maintenance.

• Assistant to the Project Director, Payroll Specialist, Database management, AP for Project Site Office, Safety inspector, training of new enrollees

-Set up office filing system as well as a process for keeping policy applications on track for prompt implementation and commission payment. Brought all QuickBooks accounts up-to-date from January 2012 through present, saving time and work needing to be done by accountant at tax time.-Trial tested several CRM systems to find the correct one for our industry and personal needs. Changed systems from one costing $75.00 per month to one costing $108.00 per year, a savings of $792.00 per year.- Maintain all Outlook appointments.-Zoho (CRM) Administrator and creator of all field/record set up and reporting. -Maintain membership, postings and correspondence on LinkedIn group numbering over 3000 members.-Greet visitors, connect them with the person in the building they have come to see.-Receive and sign for all USPS, UPS AND FedEx deliveries and get them to the proper parties.-Prepare and enter payroll for all employees, who receive paychecks at different intervals.-Website maintenance of LinkedIn group website..-Administrator of email hosting account: adding and deleting addresses and permissions.-Administration of Nortel phone system: updating messages, adding extensions.-Ordering all office and food supplies for the office.-Assembling application packets and brochure packets for various policy offerings.-Administering communications with clients through Constant Contact: keeping all database current for various types of mailings, sending mailings.-Preparation for, attendance of and follow up for all seminars, Client Appreciation Events and Client Advisory Board meetings.-File all receipts, bills and paperwork pertaining to taxes for two companies.Use QuickBooks to keep all financial records.-Keep licensing requirements up-to-date keep company in compliance with labor laws and worker’s comp policy up-to-date.-Process all annuity, brokerage account and life insurance applications:

Manage all branch employees•Monitor data for performance appraisals for staff including weekly status reports, mileage sheets, and attendance records. •Prepare and review performance appraisals with staff in a timely manner.•Ensure that employees attend required trainings and educational sessions conducted during the review period.•Monitor employee attendance, time off and compliance with attendance policies and offer appropriate and timely feedback and intervention, as needed. •Seek and maintain current information pertinent to employee and supervision issues. •Coordinate the procurement and dispersal of needed supplies for employees.•Serve as point of contact for any issues surrounding Payroll.•Monitor all database entries to ensure the accuracy of payroll and billing data.•Prepare Payroll for Processing.•Conduct collection of delinquent accounts.•Track all job applicants•Advertise for open positions•Prescreen, Interview and Hire all new employees•Prepare all necessary paperwork for new employees•Assist in scheduling of services•Prepare and distribute all communication to employees•Conduct and prepare all Annual Performance Appraisals•Conduct and prepare all disciplinary actions•Track all time off •Track and set up all required Annual Training•Work with IT Manager to resolve any technology issues and updates •Conduct all Client Surveys and communicate results to management• Track new and terminated clients•Participate in on-call rotation for after hours service.•Prepare and distribute all communication for employees•Handle all Billing inquiries •Work with insurance companies to ensure reimbursement•Prepare files on all new clients•Correct and log all required testing•Order all office supplies•Track and distribute gift cards•Track and distribute petty cash

Managed a team of 20 virtual customer service reps from my home office. Answered questions in on line chat room, monitored reps productivity, mentored and coached for improved performance. Was responsible for payroll data on company's 150 reps.

• Member of core management team establishing new business venture for Crayola. • Developed departmental policies and practices.• Set up and ran Consultant Care department call center.• Hired and trained call center representatives.• Helped to select and implement departmental ordering/warehousing computer system.• Assisted in event planning and implementation.• Helped to develop and fulfill monthly sales and recruiting promotions. • Team took annual sales to $4.2 million within the company's first full year of existence.

• Served on a team developing and implementing programs to improve the employee retention rate at Telerx by 12-18% over a two year period.• Developed, with selected Telerx program members, product and procedural training for new hires to improve retention rate and job performance.• Interviewed, hired and trained teams of up to 10 call center representatives and one supervisor while managing daily operations.• Designed and developed all daily, weekly and monthly reporting to give feedback concerning team’s progress in meeting goals.• Established reward systems for outstanding performance and coached representatives as needed for improvement.• Assessed existing infrastructure and developed job descriptions.• Monitored call and data entry quality of representatives, providing regular feedback sessions and annual reviews to increase employee effectiveness and job satisfaction.