Lynne Woolhiser Email and Phone Number
Lynne Woolhiser work email
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Lynne Woolhiser personal email
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Lynne Woolhiser is a Systems & Development Specialist at Roth Heating and Cooling at Roth Heating and Cooling. She possess expertise in call centers, training, customer service, leadership, recruiting and 37 more skills. Colleagues describe her as "Lynne has always been a dedicated and conscientious worker. She goes out of her way to provide great customer service and she does it with a smile. Even when she was in the middle of her hectic busy season, Lynne maintained her calm and positive attitude. I worked in a different department but Lynne would help out with different projects. Whether it was adding codes to the website or proofing copy for the catalog, she was always willing to pitch in." and "" Lynne Woolhiser is an exceptionally well organized manager who is able to blend tough love with compassion. Lynne has years of experience teaching new recruits the ins and out of customer service in a call center environment. She works well with outside agencies and is adept at negotiating contracts with employment agencies. She becomes engrossed in what she is doing, is a dependable and loyal employee who can oversee and stick to a budget. Her cometitive nature directs her to countnuously finding ways to improve. It has been a pleasure to be able to work with Lynne. " Marilynne Eichinger"
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Systems &Development SpecialistRoth Heating And Cooling Dec 2017 - PresentCanby, Oregon
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Pet Owner Care Team SupervisorVetsource Aug 2017 - Dec 2017Portland, Oregon Area -
Call Center ManagerMuseum Tour Inc. Mar 2009 - Feb 2017Portland, Oregon AreaImplemented superior customer service in order to identify, mitigate, and resolve any issues that impeded client satisfaction. Managed diverse administrative functions related to recruitment, training, mentorship, and evaluation of staff, in addition to website management, catalog updates, new policy generation, and workflow procedure implementation. Key Accomplishments: • Directed operations and staff in order to meet all strategic budget goals across an 8-year tenure. • Streamlined communications with multiple staffing agencies and clients through bid process management, Mitel 5000 IVR telephone system management, and related functions.• Designed, implemented, and expanded employee incentive programs throughout the organization in order to identify and reward leadership, positive skill sets, and dedication to customer satisfaction.• Oversaw order projection spreadsheet and schedule generation in alignment with past and current client volume.• Managed training, coaching, and mentorship efforts to support team development, while optimizing teamwork.
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Sbu ManagerAffiliated Computer Services Aug 2003 - Nov 2008Executed managerial and business growth strategies to enhance daily operations, actively improving teamwork in alignment with the company vision. Met and exceeded all company and client requirements and SLAs through completion of projects within time, budget, and quality frameworks, while managing all P&L functions. Cultivated strategic relationships with a range of clients. Oversaw the execution of all staff training and performance evaluation on multiple large-scale projects. Managed operations within the Contact Center, implementing superior customer service to expand the customer experience.Key Accomplishments:• Led 23 supervisors and 425 agents during daily operations, actively increasing attendance rates from 15% absence to 6% and achieving an attrition rate of only 5%.• Initiated evaluation of invoices, expense reports, and payments, including commission-based finances.• Overhauled a project with 80 cross-functional personnel, rectifying project concerns to keep project on contract for 10 months longer than anticipated.• Galvanized team efforts to achieve an increase from 24th to 3rd on Focus for Success, an agent support project.• Implemented expert-class quality improvement mechanisms to achieve 95% & 100% on corporate audit checklists.
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Operations ManagerAffiliated Computer Services Mar 2005 - Jan 2006Portland, Oregon AreaLed and restructured operations in order to expand efficiency and productivity, implementing new training initiatives that yielded the promotion of four agents to supervisors. Integrated new queues and consolidated existing queues into one floor with only 6 supervisors. Mastered all company policies and educated all staff, serving as a primary resource for policy clarification. Continuously evaluated team performance to achieve excellent project metrics and consistency.Key Accomplishments:• Oversaw 10 supervisors and 221 agents to ensure optimal attendance, work quality, training, leadership development, and compliance all client requirements and policies.• Led 150+ agents to meet and exceed all strategic service level goals across four specialty queues.• Reorganized staff following close down of a project, integrating and leading a 124-person team across all projects. • Implemented monitoring processes to ensure high-levels of quality and superior customer service.• Utilized technology and technical platforms to enhance and automate internal operations.
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Team ManagerAffiliated Computer Services Aug 2003 - Mar 2005Portland, Oregon AreaStreamlined new supervisory and managerial processes through the generation of a one-on-one tool that became industry best practices across projects, the site, and the company. Spearheaded team management for one supervisor, two team coaches, and 50+ agents during daily operations. Ensured accuracy and competency during daily operations.Key Accomplishments:• Executed best-in-class project management on the Lost & Stolen project, leading the project to earn the number one place on Feature Connect, yielding increased sales, add-on services, and enhanced customer satisfaction.• Earned recognition for training the number one seller among all teams through excellent strategy development.• Implemented a new Peer Mentor Program that actively expanded quality assurance initiatives, overseeing all strategic planning and strategic analysis for quality control project rollout.• Achieved the highest QA score across all Nextel Divisions, improving the QA scores by 16% through the utilization of a teamwork-focused vision as well as the implementation and execution of a best-in-class customer experience plan.
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Team ManagerStream Global Service Inc Oct 1997 - Jul 2003Managed up to 4 teams at one time with at team of 30 to 80 Technicians; Recruit new employees; including reviewing resumes, screening, interviewing, and hiring; Resolve customers’ issues by accessing and improving policies and procedures to improve workflow management; Work as a direct liaison between business partners and Solectron Global Services. Manage labor and non-labor costs to ensure business profitability at the gross margin level; Monitor call volume, quality, telephone coverage, company policies, coachings, one-on-ones, performance reviews and disciplinary actions if necessary; Provided mentoring and leadership to new Team Managers; Completed Management Training, networking, A+ and MCSE training. -
Inside Sales ManagerSpecialty Marketing Group Aug 1994 - Oct 1997Create and present product proposals to accounts, coordinate shows and advertising; Facilitate Orders, returns, pricing profiles; Create reports and projections for Manufacturers and Resellers; Negotiate with New Manufacturers and Resellers
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Buyer - Associate Buyer - Special Order BuyerEgghead Software Nov 1988 - Aug 1994Buyer for Mac division – Managing relationships with 63 Manufacturers; Associate Buyer for Education division – Managing relationships with 147 Manufacturers; Negotiated terms, pricing and delivery with any new manufacturers; Set pricing, special offers and marketing for new products; Managed division to a 24% profit margin; Negotiated special deals and looked for new products/vendors to keep selection up to date; Set and approved advertising for new productions or special deals
Lynne Woolhiser Skills
Lynne Woolhiser Education Details
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Business Administration - Concentration: Marketing - Minor: Sociology
Frequently Asked Questions about Lynne Woolhiser
What company does Lynne Woolhiser work for?
Lynne Woolhiser works for Roth Heating And Cooling
What is Lynne Woolhiser's role at the current company?
Lynne Woolhiser's current role is Systems & Development Specialist at Roth Heating and Cooling.
What is Lynne Woolhiser's email address?
Lynne Woolhiser's email address is ly****@****our.com
What schools did Lynne Woolhiser attend?
Lynne Woolhiser attended Oregon State University.
What are some of Lynne Woolhiser's interests?
Lynne Woolhiser has interest in New Technology, Sports In General, Traveling, Education, Reading, Hiking, Science And Technology, Theater, Disaster And Humanitarian Relief, Golf.
What skills is Lynne Woolhiser known for?
Lynne Woolhiser has skills like Call Centers, Training, Customer Service, Leadership, Recruiting, Vendor Management, Management, Team Building, Crm, Project Management, Budgets, Human Resources.
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