Lynn Gates Email & Phone Number

Kista, Stockholm, Se

Boise, Idaho, Us

Boise, Idaho, Us

Sunnyvale, Ca, Us

Global team of 80+ technologists and subject-matter experts; $26M budgetThree key workstreams:1) Global Proof-of-Concept Labs, Juniper Cloud Labs, & Demo Loan Programs Make it easy for customers to experience the value of Juniper solutions via five proof-of-concept test labs; one globally accessible cloud lab hosting pre-built demos and customizable solutions sandboxes for SEs, Partner SEs and customers; and demo equipment loan operations.2) Associate SE Program Fuel workforce transformation via new college grad hiring and development. Recruit, develop, and incorporate top early-career-stage talent into pre-sales SE teams throughout the Americas, Europe, Middle East & Africa. Recruitment focused on next-gen technical skills and under-represented groups.3) SE Technical Operations TeamSimplify pre-sales engineering with services & analytics for SEs & SE leaders via the Tech Ops Team. Develop and maintain tools and processes that drive continuous improvement in the efficiency and effectiveness of Juniper’s pre-sales systems engineering teams.

Sunnyvale, Ca, Us

Transforming technical, professional and leadership skills for 400+ pre-sales technologists and leaders throughout the Americas. Driving Intern and New College Grad programs to attract and integrate top Millennial talent into pre-sales SE teams.Key Accomplishments:• Identified key gaps in technical and professional skills competence using an online tool designed for the purpose. Built metrics-based case that convinced executives to commit funding for necessary training.• Negotiated 3rd party training contracts and pioneered design of comprehensive Juniper-specific training tracks to accelerate mastery of emerging technology skills. Coordinated professional skills courses for our technologists, amplifying their influence in accounts.• Created and delivered Leadership Workshops for front line managers. Focused on skills required for our transformational goals: Engagement & Feedback, Execution on SE Development Plans, Hiring Top Talent/Diverse Talent and Innovative Coverage Models. Each workshop was applied to specific initiatives which jump-started progress theater-wide.• Implemented Global Internship/New College Grad Program within the Americas. Orchestrated the recruitment, assessment, hiring & on-boarding of thirty summer interns & new college grads per year. Produced Project Showcase which exposed hiring managers to entry-level talent and inspired next-round funding of program. Devised long-term financial models that surfaced compensation inconsistencies in time to correct course and avoid negative impacts.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Formulated strategy to transform a collection of SEs carved out of general enterprise regions into a vertically-specialized team. Corrected operational issues from misplaced talent to out-of-control customer demo loan practices. Drove training initiatives & compliance. Delivered 137% of quota in 2013.Key Accomplishments:• Established a repeatable mechanism for BU-SE collaboration – bidirectional information sharing to improve collaboration on FSI-specific use cases, emerging customer requirements and early-stage solution development. This forum produced two major benefits: Reduced ad hoc demands from the SE team to BUs and catalyzed greater team collaboration and recognition of common interests.• Designed and implemented an SE Readiness Assessment – a tool to analyze current SE technical & professional skills in the context of what’s needed to win business in defined FSI insertion strategies. Results used to validate SE assignments, prioritize training plans and identify gaps in required expertise.

Sunnyvale, Ca, Us

Attained highest SA achievement in Americas, winning Operating Area of the Year award for 2012 despite multiple disruptions to the leadership and organization structure. Frontline executive presence & escalation point in key customer accounts.

San Jose, California, Us

Maximized the ability of the SEs to actively sell to customers by establishing a cohesive Systems Engineering structure, sustainable processes and effective tools.

San Jose, California, Us

Restructured and integrated disparate video, voice, and channel systems engineering groups into unified teams. Established technical leadership roles to increase span of influence of top talent; enhanced communication with account management. Created strategic linkages to other Polycom organizations such as, professional services, product development teams, sales enablement and marketing; and instilled a culture of collaboration.

Ca

Built and aligned technical talent with sales strategies to maximize revenue attainment, introduced team coverage models to support evolving market strategies, and implemented issue management best practices to enhance customer satisfaction and retention.