Lynn Cheng Email & Phone Number

Alexandria, Va

Successfully deployed, designed and led a one-of-a-kind, centrally managed float initiative across branch network of 1400 branches resulting in significant reduction of branch closure due to vacancy, improved customer service and increased sales revenue.• Established hiring guidelines, candidate value proposition, and partnership with RPO ensuring hiring targets were achieved in every month of 2019 and overall team retention improved by 5% YoY.• Created tracking reporting, approved all salary offers, and carefully monitored overtime and expenses ending each year significantly below $6 Million budget. • Designed and implemented training schedule for my teams to effectively support rollout of $50 Million Teller System across company footprint ensuring on time completion and without interruption to client service.

Alexandria, Va

Promoted during reorganization to lead all facets of resource management activities and serve as workforce consultant for executive leadership team of a network of 179 branches within Greater Washington Market.• Managed all aspects of branch staffing from hiring through onboarding ensuring 100% compliance to and operation within budget and staffing plan guidelines yielding the hiring of almost 600 new employees, highest within the company.• Initiated activities and developed tools focusing on hiring the right candidate triggering early engagement yielding a 12% reduction in YoY turnover.• Successfully implemented 2015 plan changes and facilitated branch closure process, maintained confidential documentation, and led the mapping process resulting in placement options for 100% of impacted teammates. • Recognized as 2014 Platinum Performance Excellence Award Winner.

Fairfax, Va

Enhanced and managed the staffing, onboarding and teammate development functions for Greater Washington Maryland branches consisting of more than 1100 FTE. • Led all aspects of branch staffing including job posting, plan adherence, and budget compliance in addition to serving as liaison with recruiting and hiring managers thus ensuring significant improvement in overall vacancy and salary management at the division level.• Coordinated on-the-job training process for over 400 new hires a year, developing 3-week schedules including all critical activities provided to each new employee significantly improving the delivery of a consistent, positive, ad productive onboarding experience.• Recognized as the subject matter expert on a wide range of human resource, operational, and training tools including Workday, Taleo, Impact 360, etc.