Lynn Germscheid Email & Phone Number

Greater Minneapolis-St. Paul Area

Business Systems Analyst working in End User Technology (EUTS) on the Smart Card roll out and enforcement. Lead Analyst for corporate Windows 10 rollout.Lead for Smart Card Steady State SOP Documentation and Governance.

Twin Cities

Working at Optum in Service Management to document multiple technologies.

Allianz

Consulting as Service Integration Process Analyst at Allianz in their Service Management group.

Twin Cities

Consulting for Experis Clients as a Sr. Business Analyst.

Consulting in Business Analyst capacity

Twin Cities

Contracting at Prime Therapeutics in IT Security. Sr. Business Analyst on 10 different security projects. In addition to BA duties, other activities include implementing Role Based Access Control (RBAC), PM for Penetration Testing, developing a Security Model and PHI remediation.

Business Analyst working for a client in their Enterprise Information Risk Management group. Authored over 40 End User Reference Guides and Process documentation. Developed over 100 UAT Test Scripts and coordinated UAT activities and personnel for multiple major releases. Created and managed multiple deliverables in accordance to Delivery Assurance guidelines. Developed and delivered training program for new software roll-out to the Enterprise. Elicited and maintained requirements for multiple releases. Engaged in two separate projects for both Identity Management and Role Based Access Control (RBAC). Authored and managed multiple SharePoint sites and developed a team template to be used by new teams migrating to SharePoint.

Clients include Target. Process Consultant in the Security Compliance Team. Developed new more secure process for requesting the creation of Non User ID (service IDs) and the subsequent process for approval and fulfillment. Also revamped over 120 forms to accommodate the Non User ID request.

Specializing in consulting in IT. Focus is Business Analysis and ITIL. Additonal capability is instructional design / delivery.Customers included Cargill, Boston Scientific (BSX), GMAC-RFC and Geek Squad Stores.For BSX: BA for 3 projects. Created requirements and supporting documentation; Test Coordination activities included documentation and scheduling.For GMAC-RFC: Revamped all Delivery Assurance Tollgate templates, reformated and revised all policies, procedures, guidelines, etc. I supported the CaliberRM® Requirements Management application. Created user guides and compiling and editing the monthly Team newsletter. Returned Svc Mgmt as an ITIL Analyst to assist with the redesign of their deliverables. For Geek Squad: Analyzed and created a large amount of process and procedure documents. Deliverables included detailed process and procedure flows, detailed procedures documents. I also produced detailed UAT scenarios and scripts for an upcoming POS pilot.

Business AnalystI analyzed and created process and procedure documents for GMAC-RFC Service Management program as an outside consultant. Deliverables included detailed process and procedure flows, detailed procedures document and facilitated meetings to gather requirements. Client was extremely satisfied and very impressed with the results. I interfaced successfully with many diverse teams and positions within the organization. Instructional Designer/TrainerDesigned, developed, and delivered role based training courses for the Service Management program. Content included 5 major courses which contained program overview, processes, detailed procedures, and hands-on exercises. The content was delivered to over 500 associates. Created Level 1 and 2 assessments and provided subsequent processes for administering Level 3 evaluations 2 months after the program is rolled out.

Created and delivered curriculum to train Producers, Directors and Programmers on new applications for Show Management for a national shopping network as an outside consultant. Deliverables included over 30 courses and reference materials, company-wide communications, and metrics to measure the success of the training interventions within a two month period. Client was extremely satisfied and very impressed with the results. My deliverables have become a new standard for materials at the client’s organization.

Performance Consultant for over 300 employees in the IS department. Core team member for many IS initiatives in a training, communications and change management role. Successfully managed $3M training budget coming in under budget, and improved utilization of budget spend over 4 years. Awarded numerous times for going above and beyond defined deliverables. Significant player in campus-wide deployment of Windows and Office XP in a training and communication role. Instrumental in developing and delivering ITIL training program for hundreds of associates. Created training programs with proven ROI for the company. Promoted to Manager and managed a team of 6 curriculum developers and facilitators.

Conducted 17 different Instructor-led AS/400 technical courses. Developed and led the creation of new courses with other Subject Matter expert and technical writer. Enhanced existing courses in their curriculum. Presented technical seminars.

• Created training solutions business unit, including hiring and managing staff, which encompassed instructor-led-training, employee performance support, Web design and intranet-based training courses. Designed and produced customized AS/400 and ERP-related courseware for numerous clients. Performed instructor led classes.• Conceived, developed, implemented and managed NCC University. Developed and continuously improved the educational offerings for both technical and professional curriculum. Conceived, designed, developed, and lead a team which wrote and conducted a customized series of courseware for Oracle GUI Manufacturing applications. Taught BPCS (ERP) applications to diverse clientele. • Acted as Subject Matter Expert in the development of two ERP application courses. • Consulted with clients on business requirements and integrated ERP applications based on those requirements. Facilitated fast paced work sessions focused on establishing enterprise wide solutions.

As Senior Consultant, wrote and modified RPG programs to support the sales, finance, manufacturing, production and shipping departments of multiple clients. Successfully led many high priority projects and managed junior developers. Assisted users, and gave training in installed systems and programs. Developed customized training curriculum for Fortune 100 Company that included Word, Excel, PageMaker and general navigation on Macintosh that was presented to 80 students, with less than a week to accomplish the task. The client was extremely pleased with the quality of the delivered courses. As a Database Administrator, created and tailored automated procedures for moving programs and files into five separate environments, greatly reducing the workflow impact on the project. As an Account Executive, demonstrated ability to sell highly technical products, theories, and solutions. Responsible for entire sales cycle, placing consultants in client companies. Increased sales 7% a month.

B.S., Business Administration

Minor in Information Technology. GPA - 3.5

Psychology Major

Certificate In Data Processing, Data Processing

Education record