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As the Director of Career Services/Audience Growth and Development/Product and Customer Operations at The Chronicle of Higher Education, my strong sales leadership and deep market insight are driving forces behind our success in the highly competitive higher education markets. With honed skills in customer relations and new business development, our team consistently surpasses objectives, even amidst industry shifts.My expertise in Customer Relationship Management (CRM) has been pivotal in refining our recruitment solutions strategy, leading to substantial revenue growth. The combination of strategic planning and agency relationship management, coupled with an unwavering commitment to innovation, propels our team to exceed expectations in service and results consistently.
The Chronicle Of Higher Education
View- Website:
- chronicle.com
- Employees:
- 825
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Director Of Recruitment And Career ServicesThe Chronicle Of Higher EducationWashington, Dc, Us -
Director Of Recruitment/Career ServicesThe Chronicle Of Higher Education May 2022 - PresentWashington DcThe director of recruitment advertising directs the recruitment strategy in the higher education markets. • Recommends vision, direction, and appropriate strategy for recruiting solutions.• Drives revenue by the execution and possible refinement of recruiting solutions strategy.• Identifies significant trends in recruiting and related areas in the higher education market.• Ensures that business intelligence (related to markets, customers, audience, etc.) is developed… Show more The director of recruitment advertising directs the recruitment strategy in the higher education markets. • Recommends vision, direction, and appropriate strategy for recruiting solutions.• Drives revenue by the execution and possible refinement of recruiting solutions strategy.• Identifies significant trends in recruiting and related areas in the higher education market.• Ensures that business intelligence (related to markets, customers, audience, etc.) is developed, maintained, and effectively utilized in developing strategy and support decisions.• Acts as a subject matter expert on recruiting in higher education • Monitors trends in higher education, mainly as they affect recruiting interests and opportunities• Defines and monitors business performance metrics, including overall performance and evaluation of existing products and services.• Ensures the effectiveness and efficiency of the Recruitment sales team to ensure that budget targets are met.• Manages Agency partner relationships, setting quarterly goals and objectives. Show less -
Recruitment Inside Sales And Agency Relationship ManagerThe Chronicle Of Higher Education Aug 2018 - May 2022Washington D.C. Metro AreaAchievements:• 145% achievement FY 2021Responsible for Inside Sales team revenue growth as well as agency and search firm sales. • Increased Team Engagement, Productivity & Results - Introduced new team processes and norms that increased team activities and results during both up and down revenue years. Actively coached and improved skill sets across a team with highly variable strengths and weaknesses• Fully Eliminated High Team Turnover (and associated Costs) - Prior to my… Show more Achievements:• 145% achievement FY 2021Responsible for Inside Sales team revenue growth as well as agency and search firm sales. • Increased Team Engagement, Productivity & Results - Introduced new team processes and norms that increased team activities and results during both up and down revenue years. Actively coached and improved skill sets across a team with highly variable strengths and weaknesses• Fully Eliminated High Team Turnover (and associated Costs) - Prior to my tenure, the inside sales team lost 1/3 (or more) reps per year, often leaving territories and accounts effectively unmanaged for extended time periods.• Agency Leadership-In a context of outdated rules and incentives for agency partners, helped refocus commercial relationships with top vendors by seeking win-win outcomes and implementing proven practices, minimizing potential threats to revenue streams, and helping shore up revenue growth where possible.• Data Driven-introducing and leading a data-driven approach which increased revenue results and increased activities. Show less -
Fast Forword Consumer Division Sales ManagerScientific Learning Mar 2012 - Aug 2018Achievements:Finalist for 2018 Tucson Women of Influence Award -Technology ChampionTotal Team Quota Achievement-117% 2017 Earned President’s Club membership for outstanding sales achievement in 2015/2016/2017Responsibilities:•Responsible for meeting or over-achieving assigned sales objectives as an individual contributor as well as guiding sales team to meet or over-achieve their sales objectives.•Served as integral member of team that delivered single-year sales… Show more Achievements:Finalist for 2018 Tucson Women of Influence Award -Technology ChampionTotal Team Quota Achievement-117% 2017 Earned President’s Club membership for outstanding sales achievement in 2015/2016/2017Responsibilities:•Responsible for meeting or over-achieving assigned sales objectives as an individual contributor as well as guiding sales team to meet or over-achieve their sales objectives.•Served as integral member of team that delivered single-year sales growth of 20%.•Lead sales team to exceed revenue goals by penetrating targeted customers and acquiring new customers.•Presents weekly, monthly and/or quarterly sales goals for the inside sales team. Monitor actual sales and sales leads, generate reports that cover sales forecasting, goals, and results.•Analyze customer feedback to ensure inside sales department is operating successfully and use this feedback to make improvements if needed.•Understand market, competition, environment, and customer needs. •Lead speaker on educational/parent focused webinars, discussing SPED/ELL/Diagnosis/Neuroscience. Show less -
Growth Account ManagerScientific Learning Mar 2012 - Oct 2012• The Growth Team Account Manager works in assigned territories to generate revenue from small to mid-size public and independent school districts around the country, and is responsible for meeting or over-achieving assigned sales objectives.• Contact key people in school districts in assigned territories to build and manage prospects on sales pipeline, and achieve quarterly and annual revenue objective• Develop a quarterly territory plan to meet the requirements of Scientific… Show more • The Growth Team Account Manager works in assigned territories to generate revenue from small to mid-size public and independent school districts around the country, and is responsible for meeting or over-achieving assigned sales objectives.• Contact key people in school districts in assigned territories to build and manage prospects on sales pipeline, and achieve quarterly and annual revenue objective• Develop a quarterly territory plan to meet the requirements of Scientific Learning’s strategic sales objectives• Deliver WebEx presentations to Superintendents, Title I Directors, Reading and Special Ed Teachers, and others regarding Scientific Learning’s research-based reading and language intervention products• Make a minimum of 35-40 daily outbound calls to ensure effective productivity in territory• Make outbound calls into 25-30 strategic accounts every month• Uncover opportunities from corporate marketing programs• Report territory sales and lead activity to the Inside Sales Manager using Salesforce.com as the primary repository of CRM sales information• Maintain the highest level of professionalism at all times• Collaborate with field marketing and field resources on territory events• Limited site visits based on territory and/or customer requirements• In addition to the duties listed above the Account Manager is responsible for assimilating product and market knowledge and effectively communicating the benefits, value proposition, and feature set of Scientific Learning’s products to prospective customers. Show less -
Essn Territory ManagerHewlett-Packard Aug 2010 - Mar 2012Albuquerque, New Mexico Area• Provide inside sales resources with partnered field rep to serve as an overall account team in named accounts in State & Local Government, K12, & Higher Education vertical. • Understand client's key business and IT challenges and requirements. • Focusing on driving business to maximize revenue and margin for HP. • Concentration on computers, printers, and specialty sales to grow base business and new business. Responsible for sales programs and/or… Show more • Provide inside sales resources with partnered field rep to serve as an overall account team in named accounts in State & Local Government, K12, & Higher Education vertical. • Understand client's key business and IT challenges and requirements. • Focusing on driving business to maximize revenue and margin for HP. • Concentration on computers, printers, and specialty sales to grow base business and new business. Responsible for sales programs and/or relationships of highest level of corporate executives. Coordinates with other sales professionals, involving channel partners in fulfilling customer application needs. Proactively sells multi-product/service, and complex sales solutions. Actively engages executives to build strategic relationship which favorably position long-term business opportunities for HP and are complementary to overall account activities. Show less -
Support Sales SpecialistOpentext May 2003 - Jul 2009• Annual revenue quota of $3.4 million• Achieved 132% of quota for 2007• Responsible for providing support to a specified geographical region and assigned High Level Resellers regarding Support/Maintenance Contract (SMC) renewals. • Managed Partner relationship sales and renewals of SaaS services within an assigned Territory. • Aligned EMEA/APAC offices to follow standardized renewal and metrics-based reporting processes. -
Customer Service ManagerThirstystone Resources Jan 2000 - Feb 2003• Supervise, plan and direct customer service representatives in daily duties.• Hire, train and evaluate and increase employee performance.• Maintain quality standard of orders and invoices.• Work with all parts of company to establish consistent processes and procedures between departments.• Attend regional Trade Shows as a manufacturer’s representative.
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Customer Care Specialist-Revenue RetentionLucent Technologies Jul 1998 - Dec 1999Tucson, Arizona AreaSpecialized in revenue protection (department saved in excess of $6M in BCS Service Agreement Revenue). -
Maintenance Contract AdministratorIkon Office Solutions May 1996 - Jul 1998Initiated and maintained all maintenance contracts including government (state/local) strictly adhering to government policies and procedures.
Lynn Freeman Skills
Frequently Asked Questions about Lynn Freeman
What company does Lynn Freeman work for?
Lynn Freeman works for The Chronicle Of Higher Education
What is Lynn Freeman's role at the current company?
Lynn Freeman's current role is Director of Recruitment and Career Services.
What is Lynn Freeman's email address?
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What is Lynn Freeman's direct phone number?
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What are some of Lynn Freeman's interests?
Lynn Freeman has interest in Science And Technology, Children, Education.
What skills is Lynn Freeman known for?
Lynn Freeman has skills like Sales Process, Crm, Selling, Salesforce.com, Solution Selling, Customer Service, Sales, Team Building, Saas, Account Management, Direct Sales, Professional Services.
Who are Lynn Freeman's colleagues?
Lynn Freeman's colleagues are Amo Kamal, Beckie Supiano, Iswarya Ishu, Muhammad Shahzad, Lisa Birchard, Benjamin Zulu, Karunasri Kommuru.
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Lynn Freeman
Director, Learning & Talent Development, Office At University Of Wisconsin-MadisonMadison, Wi -
1dhhs.nc.gov
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