Lynn Hackett Email & Phone Number

Dynamic, accomplished Operations Professional offering successful years of achievements in driving top line growth. Growth accomplished by initiating the producers' (sales people's) on-boarding process and by encouraging them to stretch production goals. Gifted in maximizing the impact of leadership and people skills helping to provide direction to the staff which, in turn, assisted in boosting individual contributions. Effective leader who understands the critical aspects of time management and consistency.Core Competencies:Initiative Orientation / Forward Thinking / Customer Service and Retention / Training and Mentoring / Personal Credibility / Results Orientation / Managing Change / Persuasive Communication / Performance Management

Listed skills include Insurance, Life Insurance, Team Leadership, Training, and 20 others.

• Manager

  Principal Financial Group

  Dec 1996 - Dec 2015

  Responsible for the overall operations of the North Carolina Business Center (Principal Career Distribution Division) as well as support for all Principal departments with basic operational functions. Lead and directed all administrative staff functions of the Business Center. Assisted Regional Managing Director with Business Center development and producer training activities. Maintained efficient operations which provided high quality service to producers, prospects and existing customers.•Met first quarter corporate guidelines by documenting and communicating operational expectations through the Standard Operations Procedure Manual •Created production reports for management team helping them to proactively monitor results•Successfully coordinated Business Center meetings and events•Managed building lease and equipment renewals to ensure continual functionality•Provided leadership and direction to staff to maximize individual contributions•Regularly coached and developed direct reports including identifying and addressing performance issues on a timely basis. Coaching of employees greatly increased retention around key positions •Managed the Performance Management process effectively and in a timely manner. This included 100% of all staff goals, annual reviews, compensation actions and development plans •Proactively managed an effective working relationship with field managers, agents, and home office contacts to ensure good communication throughout the organization•Developed strategies to expand the pool of diverse candidates for open positions. Actively invited and embraced diversity in the team