Lynn H. Email & Phone Number

Windhoek, Khomas, Namibia

Windhoek

The Business Process Manager coordinates and manages the documentation of processes as well as process improvement and reengineering initiatives and act as a subject matter expert in this area. The Manager has to actively manage clients, resources, assets, project plans and deliverables to ensure a professional service is provided as effectively and efficiently as possible.• The daily management of the Business Analyst team (8 analysts) and the Process Architect to provide the… Show more The Business Process Manager coordinates and manages the documentation of processes as well as process improvement and reengineering initiatives and act as a subject matter expert in this area. The Manager has to actively manage clients, resources, assets, project plans and deliverables to ensure a professional service is provided as effectively and efficiently as possible.• The daily management of the Business Analyst team (8 analysts) and the Process Architect to provide the services required to support the CIH Group of companies.• To ensure that the standards, frameworks and methodologies regarding processes are in place and utilised.• To maintain the central repository for all business processes.• To oversee the process documentation, improvement and reengineering duties of the Business Analysts.• To ensure that services delivered by the team are of a high quality and standard and meets the clients’ expectations.• To determine the annual process documentation, improvement and reengineering requirements, allocate appropriate resources and ensure that agreed deadlines are met.• To ensure that existing processes are proactively investigated, identify areas of weakness and recommend changes.• To communicate new instructions to all applicable users; this includes ensuring that all training material is updated according to approved changes.• To ensure that other entities in the Group, i.e. Cavmont Bank, Bank Gaborone etc. are supported according to the service levels agreements that are in place.• To ensure that the centralised communication system is managed and updated. Show less

Windhoek, Khomas, Namibia

Windhoek Namibia

SAP Authorisations Project implementation which included the following:• To perform an Authorisations role clean up which consisted of the review and removal of all authorisation roles, transaction codes and objects not used/not applicable to a specific position.• To reduce time spent on support for authorisation maintenance.• To implement a notification tool to identify new potential Segregation of duty risks.• To implement a default substitution.Duties… Show more SAP Authorisations Project implementation which included the following:• To perform an Authorisations role clean up which consisted of the review and removal of all authorisation roles, transaction codes and objects not used/not applicable to a specific position.• To reduce time spent on support for authorisation maintenance.• To implement a notification tool to identify new potential Segregation of duty risks.• To implement a default substitution.Duties Include:• Project Management• Steering Committee Meetings• Reporting• ExecutionKey Accountabilities• Provide first line support to end-users.• Provide monthly helpdesk performance report per operating company and follow up outstanding issues.• Implement, Maintain and Audit SAP Authorization.• Facilitate SAP Overview and Helpdesk training.• Coordinate and maintain SAP training calendar.• Provide SAP support admin duties. (Requisitions management process up to payment). Show less

Windhoek, Namibia

Project:Process Repository Implementation• To develop and present an O+L group process-based management system available in a shared platform.• To define / re-engineer and map business processes with regards to process inputs, activities, results, cross-links and interfaces.• To consolidate applicable best practices between operating companies into group common processes.• To develop unique set of process-based management system document formats and templates.Duties… Show more Project:Process Repository Implementation• To develop and present an O+L group process-based management system available in a shared platform.• To define / re-engineer and map business processes with regards to process inputs, activities, results, cross-links and interfaces.• To consolidate applicable best practices between operating companies into group common processes.• To develop unique set of process-based management system document formats and templates.Duties Include:• To Workshop and Map business processes.• Train process mappers in O&L Operating Companies as required, mapping company specific business processes and coordinating process mapping in the Group.• Performing quality checks on processes mapped within operating companies.• Liaising with business process owners to ensure all business processes is documented and signed-off in line with the O&L Process Model guidelines (i.e. Document formats, sign-off rules).• Administer user access rights, allocate document numbers and manage document versions in SharePoint.• Establish and present Process Model reports, as required.• Perform partial Process Model audits as per the O&L Group Audit plan.• Follow-up on relevant audit findings.• Coordinate/ execute process improvement projects aligned to initiatives driven by process owner as required. Show less

Windhoek, Namibia

London, United Kingdom

Designed and developed STT training courseware and documentation for SAP and Connected Applications within Shell.

Cape Town Area, South Africa

Postgraduate Degree, Computer/Information Technology Administration And Management, Nqf8

Bachelor'S Degree, Business Administration And Management, General, Nqf7

Financial Information Systems, Information Technology