Lynn Hoffman Email & Phone Number

Chicago, Il, Us

Led solution & partner strategy for the Engagement Services and Wellbeing businesses at Alight. As a member of the Engagement Services and Wellbeing leadership teams I had accountability for defining and bringing to market the go forward vision for the solutions and partners within the Engagement Services and emerging Wellbeing business lines, understanding the competitive marketplace, creating the requirements for new and/or evolving offers, G2M and launch of solutions, partnership development and relationships, driving the sales growth and profitability of those offers, and helping to deploy and grow those offers alongside sales and operational teams.SELECTED HIGHLIGHTS AND ACHIEVEMENTS✔ Launched five partnership solutions aligned with corporate and business line strategies.✔ Achieved 67% sales growth in 2022 partner solutions over 2020.✔ Led the design, partnership strategy and market launch of a leading wellbeing marketplace solution.✔Established new product strategy function / discipline and rolled out eight solution innovations within 13 months.✔Served as key member of executive team driving company-wide G2M transformation.

Chicago, Il, Us

In 2014, I expanded my product strategy accountability at Alight Solutions (formerly Aon Hewitt) as the Global Practice Leader for Cornerstone OnDemand, providing senior leadership with the roadmap necessary to build the global partner strategy, offer, and relationship.With complete oversight and leadership for North America and EMEA-based delivery practices, I hold additional accountability and ownership for sales support, marketing, and financial performance of the global practice.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Within the first 12 months of establishing the practice, delivered a 655% YOY revenue increase – additionally, laid the foundation for 88% YOY growth in the second year.✔ Co-Sell Partner of the Year recipient in 2017 (YOY growth from $2.8M to $5M) – capturing significant market share away from entrenched competitors. ✔ Built the practice’s reputation as one of the most consistent and highest quality delivery partners throughout the Cornerstone OnDemand partner ecosystem.✔ Achieved a CAGR of 147% over three years, with average profit margins of more than 35% each year.✔ Developed and standardized documentation, processes, executive engagement programs, and business management routines to formalize an infrastructure that ensured quality and consistency through growth and enabled scalability for the practice.✔ Grew the practice from 4 to 29 team members across North America, EMEA, and APAC regions.✔ Led program development and execution for a multi-million dollar company-wide strategic initiative.

London, Gb

From 2013 to 2017, I oversaw the end-to-end strategy, direction, and management of BPO product strategy, supporting both existing and prospective BPO clients.As Sr. Director of Product Strategy, I created an environment that fostered innovation and collaboration toward new product and resource capabilities in the HR BPO (business process outsourcing) market. Additionally, this was a concurrent role to the Global Practice Strategy Leader for Cornerstone OnDemand.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Restructured the approach to short-erm and long-term strategy, including roadmap, product management, and client feedback processes.✔ Decommissioned 2 legacy products and created 2 new products in less than 36 months.✔ Placed a focus on quality and cost control, achieving all deferrable budgets and forecasts four consecutive years, with budgets ranging from $10M to $15M.✔ Consulted directly with clients to facilitate the evolution of their roadmap, tapping into market and industry research to ensure best-in-class service delivery.✔ Expanded the value proposition to focus on user experience, deployment, and embedded benefits, allowing sales teams to answer the question “Why buy services from Aon Hewitt?” much easier.✔ Met all margin forecasts through executive leadership and decision-making for new product offerings and capabilities within the HR BPO business.

London, Gb

In 2008, I was recruited internally at Hewitt (acquired by Aon in 2010) to drive the development and continuous advancement of the Workforce Administration (WFA) service delivery model.Additionally, I oversaw client-level operations, including team leadership, delivery management, and relationship building for a growing portfolio of 6 enterprise BPO clients.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ SME supporting pre-sales activities and represented Aon Hewitt as the Global Lead for WFA.✔ Played a key role in the successful handover, implementation, and integration for large Fortune 500 clients.✔ Brought commercial awareness and expert scoping as Operations Leader for the portfolio, meeting project and client milestones.✔ Developed standards that seeded the Gold Standard across the PeopleSoft and Workday WFA delivery model – developed the Gold Point of View process design and flows for WFA processes.✔ Drove 30% additional global sourcing work for captive India operations to meet an overall business target of 70% offshore.✔ Recognized as an inaugural member of Aon Hewitt’s Workday HCM/Partner certification team.

London, Gb

Lead daily operations for WFA (Workforce Administration) and T&L (Time and Labor) services for large BPO client. Ensure client delivery meets contractual and Aon Hewitt's commitments and high quality standards, lead team of operations analysts, manage integration with other in scope service areas across BPO and Benefits, IT, and internal operations groups.

Chicago, Us

Manage implementation and ongoing customer service operations for HR, Payroll and Time & Labor service areas for a large HR BPO client.

Mequon, Wi, Us

Support overall HR delivery function in unionized environment. Primary responsibilities were to support/manage recruiting and hiring processes, employee relations, time and labor administration, OSHA incident management and reporting, drug testing, ISO 9001 training and reporting, support union contract negotiation, and ad hoc reporting support

Aylesbury, Bucks, Gb

Establish and manage all aspects of the HR function/department, creating policies, job descriptions, procedures to be used throughout the organization. Responsible for execution of all components of the HR function including recruiting, hiring, employee relations, terminations, benefits administration (including contracting support with benefits providers), time and labor administration and backup payroll administration.

Master'S Degree, Public Administration

Bachelor Of Science (Bs), Management