Lynn Hunter-Murphy, Ctdp, Cmp (Prosci) Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Ns, Canada

Remote

Spearheaded the launch of HR initiatives, sales/marketing strategies, & branch performance for 6 branches. ID'd process improvements & executed innovative approaches to fulfill current/future objectives. Led operational performance activities & introduced a comprehensive Cooperative & Social Responsibility (CSR) approach: achieved organizational consistency. Oversaw the id & clarification of strategy/programs to meet accountabilities aligned with 9 direct reports/23 dotted line employees. Managed detailed analysis of existing recruitment strategies to determine key challenges & implemented updates to mitigate any chronic staffing issues including the Provincial Nominee Program (PNP) to hire staff from the UK, South America, & South Asia. • Created & launched an innovative competency-based Performance Management System; aligned employee’s work to strategic goals/objectives & reinforced behaviours, identified performance or staffing gaps & any needs for remedial training, aided in the recruitment/promotion of employees, & facilitated compensation decisions. • Reduced sick leave numbers by 200% over three years through the execution of a health & wellness strategy. Eliminated unnecessary sick day accrual & introduced a short-term disability program; decreased sick time claims, workforce planning, & bottom-line impacts. • Increased employee outreach by 70% in the first year through the introduction of a multi-year Member Relationship & sales strategy. Achieved recognition within the industry across the Atlantic Canadian system for outcomes on Regional RRSP & new credit card acquisition campaigns.• Grew staff volunteer hours by 35% utilizing a new CSR strategy. • Launched a community program called Warm Coats for Kids™; resulted in the purchase & distribution of 1000+ coats.• Achieved 33% employee engagement & the delivery of 100+ financial literacy sessions to over 600 participants in three years through an innovative financial literacy outreach approach.

Oversaw and coordinate human resources initiatives and solutions across credit unions in Atlantic Canada. Cultivated key business relationships with senior leadership across 25 locations through the credit union organization: enabled a thorough comprehension of HR challenges and requirements and the execution of innovative solutions and initiatives. Evaluated current performance management initiatives, determine potential gaps, and mitigated these issues through the launch of 20+ competency-based performance management systems, as well as a CEO performance framework and compensation strategy. Led the implementation and smooth transition of strategic changes and enhancements across both unionized and non-unionized environments. Acted as an organizational representative at Atlantic Central AGM’s and industry conferences: conducted presentations on organizational health and wellness, CSR, competency implementation, and employee engagement and retention.• 90% of CUs achieved improved retention, competency focused training, clearer career paths and recruitment strategies, and enhanced employee morale through the introduction of a set of Core Behavioural Competencies. • Created employee rewards and recognition system for rollout across all Atlantic Canadian credit unions. This system including an ancillary program to enable peer-to-peer recognition between staff and introduced the Situation, Thoughts, Action, and Results (STAR) program to further enhance employee engagement.

Facilitated training of staff to contribute to the success of national and multi-national clients including Marriott Hotels, Lindt Chocolate, Blue Mountain Resorts, Soaring Eagle Casino, TD Meloche Monnex, Eastlink, Nova Scotia Central, and Acadia University. Recognized as a primary HR subject matter expert to drive seamless change management and organizational effectiveness initiatives, while additionally offering classroom and virtual training and development to enhance leadership, sales, and customer service.- Achieved Master Trainer status, supporting the overall delivery of AG Certification Training to trainers in public and private sessions. - Delivered over 4,000 hours of private and public classroom training sessions in the areas of leadership development, sales effectiveness, and customer service excellence.- Partnered with the US team to create a hospitality arm of AchieveGlobal, in the development of the curriculum, leaders’ guides, participant materials, and certification materials.

Provided subject matter expertise related to customer service, leadership and training; facilitated educational sessions company-wide across training initiatives, while additionally ensuring all employees had a comprehensive knowledge of the product, retail operations, company culture, leadership development, sales processes, and service tactics.- Identified training gaps, and facilitated training that supported employees in building customer relationships through their daily actions. - Created a sales competency framework, developed training and development approach to underpin the success of a new retail sales team.

Human Resource Management

Education record

Adult Learning & Development

Six Sigma Green Belt