Lynn Jane Ho Email & Phone Number

New York, Ny, Us

Portland, Oregon, Us

Portland, Oregon, Us

Lead the teams focused on making Customer.io the go-to messaging solution for companies with mobile apps. Built the initial teams, launched mobile SDKs on 5 mobile development platforms, working closely with customers' mobile development teams through setup and hands on support. Rounded out the mobile messaging offering by bringing in-app messages to customers through Customer.io's first acquisition and subsequent speedy and seamless integration.

Portland, Oregon, Us

Created Customer.io's self-service funnel alongside Marketing and Sales counterparts, building tailored sign-up, trial, and checkout experiences for both premium and self-service customer segments.Incepted and launched the transactional API email messaging service to directly and successfully target the perception that Customer.io was for marketing use cases only.Leveraged technical experience, innate curiosity, and deep customer empathy to tackle additional high impact projects including the launch of our first non-US data center, adding SSO, expanding user permissions, and the initial releases of our database and reverse ETL integrations.

Chicago, Illinois, Us

Planned and executed the integration of restaurant loyalty programs on to Grubhub; bridged Grubhub design, engineering, and marketing teams teams with the recently acquired LevelUp teams; and enabled enterprise brands to extend their existing programs into the digital marketplace and turn new customers into loyal diners.Incepted and launched a restaurant-funded promotions platform for small/medium restaurants to target offers at diners in-app based on the diner’s prior order history and other environment variables (time, inventory, order type, etc). Defined the roadmap and led the Promotions services team, which powered internal Grubhub/Seamless marketing promotions, restaurant-funded promotions, customer care concessions, external gift cards, and other customer acquisition and retention initiatives.

Led product experience and roadmap for job seekers on The Ladders, including the development of a scanner-friendly resume builder and UX- and SEO-friendly refresh of company, job posting, and job seeker pages.

New York, New York, Us

Led product for Wedding Websites, Guest List Manager, and GuestBook App (iOS/Android)— creating tools to enable couples to communicate and coordinate with their guests around the wedding

New York, New York, Us

Moved to New York to rebuild the Registry team, moving from a business-driven to product-driven roadmap; led the Registry product through consecutive +20% YoY revenue growth

New York, New York, Us

Coordinated with business and product stakeholders to identify goals, prioritize features, build user stories, and define the requirements for new features and enhancementsConducted in-depth analysis and reporting of internal user data and Google Analytics data to provide insight and direction for new product updatesSupported onboarding of new XO Registry retail partners and affiliates through onboarding guides, technical calls, integration spec development and integration testing

Santa Clara, California, Us

Managed junior BA and engineering resources through major enhancements and weekly maintenance deployments using an Agile methodology; worked directly with clients to identify and prioritize changes; and oversaw project staffing and financials for a customer-facing custom web application at a key automotive accountLed two of eight parallel project management engagements at a new finance client in support of the CTO’s aggressive nine-month eCommerce Quality & Sustainability initiative, working daily directly with the VP of Information Technology and reporting weekly to executive leadership on accomplishmentsActive member of the Hitachi Consulting Women’s Interactive Network (WIN), Community Outreach, and Sports committees

Santa Clara, California, Us

Guided multiple maintenance tickets and new feature requests to completion as both lead software developer on team of 3 SDs and acting business analyst through requirements gathering, design, development, validation, user test case creation and UAT management, deployment and post-deployment smoke testingGained functional understanding of business processes and stakeholders involved in proposal estimation, supply chain pricing methodology, customer bidding deliverables, and security clearance process work flows and requirementsFacilitated weekly Change Review Board meetings with clients and stakeholders to provide status, address new issues, and prioritize outstanding incidents

- Fabricate and maintain post-stroke testing hardware- Develop software driver for experiment instruments and data validation - Participate in experiment design and implementation

Il , Chicago, Us

- Represent SWE-USC to SWE National, USC, Viterbi, and corporate partners- Lead a full board of 23 officers, 150 members and over 50 events for the school year- Mentor young leaders to ensure the continued success of SWE-USC and its mission

Brea, California, Us

Designed a chemistry diagnostic instrument simulator in C# to use as a stress tester for lab automation software

- Culture PC-12 cells for testing in microfluidics drug delivery device - Test the use of surface treatments and stimulants to maximize cell adhesion and differentiation - Research techniques and develop protocols and experiments for cell culturing - Train and mentor new undergraduate research students in cell research