Lynn Jensen Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Experienced program manager skilled in creating and managing ongoing processes while sticking to budgets and deadlines for National Retail at Boost Mobile. Additionally creating vendor relationships with the major retailers; Walmart, Target, Best Buy and Kroger to ensure seamless sales process.Designed, executed and managed new vendor/retailer on-boarding.

• Responsible for planning, organizing, and directing the completion of projects while ensuring all are on time, on budget, and within scope. Additional accountability includes risk management, tracking progress, and.
• Coordinate internal resources & third party/vendors responsible for effective execution of project.
• Worked cross functionally with design engineers, account executives, purchasing, accounts payable/accounts receivable, warehouse, scheduling, to ensure projects meet the needs of the clients.
• Define project scope and objectives which involve relevant stakeholders and review all contract requirements to ensure everyone has full understanding.
• Ensure that all projects are delivered on time, within scope and within budget.
• Maintained customer survey of 4.5 out of 5 in 2020.

Overland Park, KS

• National Retail Sales OperationsCross functional SME for Prepaid & Postpaid as it relates to projects and product launches, audits and inventory updates. Support internal and external.
• Cross functional SME (Pre/Post) for device and inventory as well as reporting.
• Weekly marketing calls to launch new product/projects, which includes working with legal, branding, care, etc.
• Managed and provide NR Competitive Matrix reporting weekly.
• Anderson audit for Walmart
• Inventory reporting updates (Pre/Post)

• Sales Operations - Support/manage training, communication and Salesforce.com operations for the ABR channel as well as other operational requests.
• Created and executed a new communication source to the field and the ABRs
• Project manage and coordinate New Hire and Sales Manager training held in KC with Mr. Steve Schiffman. As well as coordinated the training calendar, payments, registrations, room reservations, workbooks, etc. for.
• Manage CBD to ABR (Authorized Business Representative) and Wireline training transition.
• Developed and implemented new domain in iLearn with SU and creating and managing the STAR/New Hire Portal transition to iLearn for all ABRs.
• Implementing new training changes for 2015, which include more requirements and commitments from partners.

• Small Business - Support/manage training, communication and Salesforce.com operations for the ABR channel as well as other operational requests.
• Created and executed a new communication source to the field and the ABRs
• Project manage and coordinate New Hire and Sales Manager training held in KC with Mr. Steve Schiffman. As well as coordinated the training calendar, payments, registrations, room reservations, workbooks, etc. for.
• Manage CBD to ABR (Authorized Business Representative) and Wireline training transition.
• Developed and implemented new domain in iLearn with SU and creating and managing the STAR/New Hire Portal transition to iLearn for all ABRs.
• Implementing new training changes for 2015, which include more requirements and commitments from partners.

• Support National Retail (NR) and Authorized Retailers (AR) in the Kansas market on a variety of levels as well as operational requests:
• Work directly with the largest Preferred dealer nationally, known as Wireless Lifestyle, on any issues or concerns that come up at retail location or CBD.
• Assist in contract renewals and process through Contract Pal AR Principals & cross functional groups.
• Onboarding/Off boarding of AR’s (Preferred, CBD, Exclusive & multi-carriers)
• Assist in setting up Demo’s and 3rd Party plans for stores and employees (CBD and NR) through cross functional teams.
• Maintenance on IL/CL customers account through plan swaps, esn swaps, adjustments, hierarchy attachments, transfer of liabilities, port requests/issues and activations done through CSM.