Lynn Jensen Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Experienced program manager skilled in creating and managing ongoing processes while sticking to budgets and deadlines for National Retail at Boost Mobile. Additionally creating vendor relationships with the major retailers; Walmart, Target, Best Buy and Kroger to ensure seamless sales process.Designed, executed and managed new vendor/retailer on-boarding process which promoted an increase of 40% in efficiency and accuracyBuilt and managed financial processes to ensure timely collections and accurate recording for more than $11MCreated, developed and implemented training program for store reps in Walmart, Target and Best BuySpearheaded a project to create processes for different areas of the national retail teamDeveloped, implemented and launch shopping/marketing app resulting in 4,200 new customers with a $45k budgetVendor mgmt/relationships with all our vendors and retailers

Responsible for planning, organizing, and directing the completion of projects while ensuring all are on time, on budget, and within scope. Additional accountability includes risk management, tracking progress, and providing an exceptional customer experience.• Coordinate internal resources & third party/vendors responsible for effective execution of project.• Worked cross functionally with design engineers, account executives, purchasing, accounts payable/accounts receivable, warehouse, scheduling, to ensure projects meet the needs of the clients.• Define project scope and objectives which involve relevant stakeholders and review all contract requirements to ensure everyone has full understanding.• Ensure that all projects are delivered on time, within scope and within budget.• Maintained customer survey of 4.5 out of 5 in 2020.• Provide timely follow-up, closure and tracking of all projects in salesforce.com.• Managed projects of over $2.3mil.• Worked with clients such as KC Chiefs organization, Henderson Engineers, OK State University, Kansas State University, Dairy Farmers of America.

Overland Park, Ks

National Retail Sales OperationsCross functional SME for Prepaid & Postpaid as it relates to projects and product launches, audits and inventory updates. Support internal and external.• Cross functional SME (Pre/Post) for device and inventory as well as reporting.• Weekly marketing calls to launch new product/projects, which includes working with legal, branding, care, etc.• Managed and provide NR Competitive Matrix reporting weekly.• Anderson audit for Walmart• Inventory reporting updates (Pre/Post)• Liaison to field team for Sparc access• Managed content to ISC/iConnect directly to the NR pages via WEM access.• Work cross functionally with BrightStar and internal Sprint employees to Retail Link.• Work directly with Market Source employees access to our activation portal for Target.• Created and managed marketing materials for prepaid in national retail. Also worked with Legal & Branding for approvals.

Sales Operations - Support/manage training, communication and Salesforce.com operations for the ABR channel as well as other operational requests.• Created and executed a new communication source to the field and the ABRs• Project manage and coordinate New Hire and Sales Manager training held in KC with Mr. Steve Schiffman. As well as coordinated the training calendar, payments, registrations, room reservations, workbooks, etc. for classroom training. • Manage CBD to ABR (Authorized Business Representative) and Wireline training transition.• Developed and implemented new domain in iLearn with SU and creating and managing the STAR/New Hire Portal transition to iLearn for all ABRs.• Implementing new training changes for 2015, which include more requirements and commitments from partners.• Initiated, created and implemented the new ABR Competency Model for the ABR channel. It is an external share point site that includes training and development of our partners. Worked cross functionally SU and Comm. Mgr.• Project managed Skillsoft course project, which was approved for ABRs, working cross functionally with SCM, Legal, IT and SU.• Managed the Office of Privacy FCC Consent Decree (DNC) documentation as well as communications for MSPs. Tracking progress of signatures of the principals and following up with RCMs.• Managed monthly field and corporate conference call, which includes creating the agenda. Working cross-functionally with multiple groups, including base & acquisition marketing, legal, product department, etc.• Salesforce.com – account transfers, transferring base accounts and prospect records, new log in’s, terminations, leads management & marketing campaigns, reporting, and dashboards. • Develop project plan and implementation of STAR transition from iLearn for the RMS Lite training. • Developed project plan to implement iBuilder for the ABR Channel.• Creating process documentation for new training subjects.

Small Business - Support/manage training, communication and Salesforce.com operations for the ABR channel as well as other operational requests.• Created and executed a new communication source to the field and the ABRs• Project manage and coordinate New Hire and Sales Manager training held in KC with Mr. Steve Schiffman. As well as coordinated the training calendar, payments, registrations, room reservations, workbooks, etc. for classroom training. • Manage CBD to ABR (Authorized Business Representative) and Wireline training transition.• Developed and implemented new domain in iLearn with SU and creating and managing the STAR/New Hire Portal transition to iLearn for all ABRs.• Implementing new training changes for 2015, which include more requirements and commitments from partners.• Initiated, created and implemented the new ABR Competency Model for the ABR channel. It is an external share point site that includes training and development of our partners. Worked cross functionally SU and Comm. Mgr.• Project managed Skillsoft course project, which was approved for ABRs, working cross functionally with SCM, Legal, IT and SU.• Managed the Office of Privacy FCC Consent Decree (DNC) documentation as well as communications for MSPs. Tracking progress of signatures of the principals and following up with RCMs.• Managed monthly field and corporate conference call, which includes creating the agenda. Working cross-functionally with multiple groups, including base & acquisition marketing, legal, product department, etc.• Salesforce.com – account transfers, transferring base accounts and prospect records, new log in’s, terminations, leads management & marketing campaigns, reporting, and dashboards. • Develop project plan and implementation of STAR transition from iLearn for the RMS Lite training. • Developed project plan to implement iBuilder for the ABR Channel.• Creating process documentation for new training subjects

Support National Retail (NR) and Authorized Retailers (AR) in the Kansas market on a variety of levels as well as operational requests:• Work directly with the largest Preferred dealer nationally, known as Wireless Lifestyle, on any issues or concerns that come up at retail location or CBD.• Assist in contract renewals and process through Contract Pal AR Principals & cross functional groups.• Onboarding/Off boarding of AR’s (Preferred, CBD, Exclusive & multi-carriers)• Assist in setting up Demo’s and 3rd Party plans for stores and employees (CBD and NR) through cross functional teams.• Maintenance on IL/CL customers account through plan swaps, esn swaps, adjustments, hierarchy attachments, transfer of liabilities, port requests/issues and activations done through CSM.• Assisted with log in/agent code issues by working with SA Security• Submit IL/CL orders via FDT ordering system as well as researching customer issues.• Work with IAE and/or store for customer discount, through NVP program.• Training IAE’s with new processes that are pushed to the field• Report Ready Now data by AR for The Plain’s Area• Work directly with CBDs and NR with customer leads, credit approval, account set up• Vendor Management – outside handset vendors (Samsung, Blackberry, HTC, etc.)• Work directly with Public Sector Acct Managers (PSAM) when needed for new opportunities with Public Sector accounts.• Problem Solving for customer issues and providing solution• Creating Rate Plan Analysis when needed for customers.• Created/Managed Ready Now/CSAT reporting for 7 AR’s in the Plain’s Area and currently for largest AR in company, Wireless Lifestyle• Created/Managed dealer branded ranking report for The Plain’s Area