Salesforce is the Customer Success Platform. I partner with healthcare providers to help them digitally connect with all their stakeholders (Patients, Consumers, Physicians & Employees) . Through Salesforce's award winning Digital Engagement, Data and AI technologies, my clients can interact with healthcare consumers in the channel they prefer with the most relevant and engaging content. By creating a truly personalized consumer journey, my clients yield higher levels of consumer engagement & acquisition and decrease operational costs and frustration.

SundaySky, the creator of SmartVideo, helps leading consumer brands provide an unforgettable digital experience while driving performance across each phase of the customer journey.SmartVideo presents a deeply personalized experience, with content assembled in real-time, ensuring the most relevant message, scalable into the millions, with an ability to measure and optimize to desired outcomes.

LivePerson's cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. LiveEngage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty.• Strategic Account Management for 2 of LP’s largest, most strategic accounts along with 7 named strategic pursuits• Consistently achieved quota, quarter over quarter - #1 Rep in North America, 240% of Quota, 2016 - 55% of bookings /revenue from 2 Strategic Accounts, - 45% of bookings/revenue from new logos, 2016• Developed and closed new strategic partnership which will open a mid-8- figure revenue stream over 3 years

Needle helps companies engage with their online customers in a way that builds trust and credibility. We identify shoppers who need help, and match them with advocates who love the brand and use the products. Real people. Having real conversations. Real time. With real results. •Provided hands-on leadership and executive sales support•Revamped forecast methodology which increased forecast accuracy QoQ*Company changed GTM strategy, eliminating sales leadership and changing make-up of inside to outside reps.

Lithium (now Khoros) helps companies unlock the passion of their customers. Lithium software powers amazing Social Customer Experiences for more than 400 iconic brands including AT&T, BT, Best Buy, Indosat, Sephora, Skype and Telstra. Lithium helps companies grow brand advocacy, drive sales, reduce costs and accelerate innovation to create social communities that redefine the customer experience.• Managed a team of 9 Sales Reps across the Central and East US• Completely rebuilt sales team, from people to process. • Hired and managed a team that doubled sales year over year.• Stabilized and expanded largest accounts in the region • Maintained the highest rate for account retention company-wide for entirety of employment.

• Lead a team of 5 Sales Reps focused on selling to North America’s largest Telco, Internet and Cable companies• Responsible for over $33M in revenue - Annually achieved 135% quota • Gained leadership position in Telco vertical through new logo acquisition and significant expansions at AT&T, Verizon and Bell CA• Consistently and with a high degree of forecast accuracy, grew bookings QTR over QTR

Responsible for selling Nexidia Speech Analytics Solutions to Utilities and Healthcare companies.

• Sold company’s largest hosted contract ($22.5M) to JPMC• Pioneered the sales effort which migrated customers from CPE to a Hosted/Cloud offering• President’s Club 2 of 2 years

• Lead team of 6-8 Overlay Reps and 3 Sales Engineers which developed expertise in product adoption of 5 new Strategic Products per year• Developed all messaging, pricing, use cases based on customer feedback and product adoption• President’s Club

• Sold IVR and Speech Recognition Solutions to Enterprises in the Southeast• Created innovative ways for Customer’s to use IVR technology• President’s Club 3 of 3 years

Direct Sales Responsibility for SE Geography, sold Speech IVR to enterprises in the Telco, High Tech, Financial Services and Utility Markets• Managed existing accounts and developed Greenfield opportunities• Achievers Club – 6 of 8 years

Periphonics (later acquired by Nortel) was the Leader in Premise Based Interactive Voice Response Technology• Sales and Account Management Responsibility for the FedEx Account

VoiceCom (acquired by Premier Global) provided a hosted Voice Mail System to the most complex, global, multi location Enterprises in the world. • Direct Sales Responsibility (3 years)• Built Account Management Practice + Sales Responsibility (3 years)• Achievers Club – 6 of 6 years

Sold ATM's to financial institutions in New England• Sold Automatic Teller Machines to Financial Institutions in Northern New England• Pioneered placing ATM’s in non-bank locations• Attended legendary 6 month training in Dayton, OH. • Presidents Club 2 of 2 years (first year achieved during my ramp)