Lynn Jones Email & Phone Number

Warrington, England, United Kingdom

Warrington, United Kingdom

Warrington, United Kingdom

Customer Service Adviser dealing with inbound and outbound customer service calls and e-mails, ensuring the service provided is aligned with ‘The Brookson Way’. main focus is to maximise first call resolution and ensuring calls and e-mails are responded to effectively and within the agreed service levels.

Preston Brook

ResponsibilitiesFocused on the daily management of a customer satisfaction database, liaising closely with all levels of the business, to ensure that monthly results were reported to drive business improvements/targetsResponded to manager queries, set up new user IDs and undertook fault management, all within SLA timescalesManaged the appeals process for.

Key Responsibilities:Assisted different business areas within O2 on a variety of projects including:Business Customer Service Administrator - Sales Orders Supported business account managers with orders of new products Successfully monitored inboxes, with emails consisting of upgrade orders, new number and new connection orders, replacement orders and.

Key Responsibilities: Designed and delivered training solutions to meet business requirements, including delivery of the company induction for new starters and up-skills on new products and services for existing members of staff Liaised with the HR team to ensure that new employees started their employment successfullyManaged and reported on trainee.

Key Responsibilities:Managed and coached a team of 10 advisers Completed team rotas, ensuring adequate cover for all shift patternsProduced weekly call statistics highlighting the team’s performanceHandled manager-level calls, which had been escalated from the adviserMonitored calls and arranged appropriate feedback, taking account of different.

Key Responsibilities:Answered calls and dealt with written communication and enquiries from customers, using a number of systems including DISECarried out on the job training with new members of the teamDeputised for manager and dealt with various issues from escalated calls to keeping the performance database up-to-dateKey Achievements:Documented.

Warrington, United Kingdom

Key Responsibilities:Logged and distributed incoming faxesFiled customer contractsPhotocopied documentsLogged incoming queries onto an in-house systemKey Achievement:Introduced a logging system for faxes so that they were all recorded and signed for

Ecdl Level 2, August-November 2012

Ctp, Certificate In Training Practice, Distinction

CTP Qualification Achieved - Completed July 2010

Education record